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Call Handler East

Job LocationSouth Queensferry
EducationNot Mentioned
Salary11.10 - 19.31 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Call Handlers - Scottish Ambulance ServiceTemporarySouth Queensferry£11.10ph-£19.31ph dependant on shifts workedFull time 37.5 hours per week (Part Time will be considered)Our Public Sector client, Scottish Ambulance Service has an immediate requirement for multiple Call Handlers to join their team on a temporary basis ongoing basis. This is an exciting opportunity for people who are looking to begin their career in healthcareas permanent opportunities may become available for candidates who meet performance measures during their temporary assignment.We have various intake dates which are:Monday 25th JulyMonday 8th AugustMonday 15th AugustMonday 22nd AugustMonday 12th AugustApplicants MUST be available to commence the assignment on one of the above dates.This is a fast-paced environment with calls being received 24 hours a day 7 days per week. Successful applicants will be expected to work 5 days out of 7. Various shifts are available including, dayshift, backshift, nightshift and weekends.A full two week training programme will be provided, all successful applicants must be available to attend training Monday-Friday 09:30-17:30, moving on to their required shift pattern thereafter.Due to the nature of this role, successful applicants will be required to pass a Basic Disclosure Scotland check.The RoleSuccessful candidates will answer emergency calls from people in different medical situations. Your role will be to find out as much as you can from the caller and appropriately manage this information.Youll electronically record the details of the call, including exact locations and what happened. The call is then automatically transferred to dispatch who will make sure the right assistance gets to the patient.You will take a variety of calls assisting Police, Fire, Coastguard services and GP surgeries, OOH & NHS24. You may be required to provide reassurance that help has been arrangedMain Duties Include:

  • Answering a high volume of calls from Police, Fire, Coastguard, GP surgeries, OOH & NHS24
  • Keeping the caller calm to get valuable information
  • Finding out accurate details to determine the nature of the call and location
  • Providing reassurance and support to callers whilst emergency services are dispatched
  • Logging all information from the call on to the system accurately
To be successful in this role you will:
  • Be able to work under pressure in a fast-paced environment
  • Be able to remain calm under pressure and provide reassurance to callers
  • Be resilient in approach
  • Be flexible in your approach to days/hours of work
  • Have great listening skills
  • Be a strong communicator
  • Have strong IT skills including quick typing and accuracy skills
  • Be compassionate and empathetic
  • Have Critical thinking skills and decision making
  • Be able to work as part of a team
To be considered for this role, please apply online now with your up-to-date CV, email this to or call the branch on for an informal chat

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