Senior Digital Product Manager - B2C, Salesforce, User centric

Play a role in define the strategic roadmap for a number of Digital products in a commercial value stream, taking into consideration prioritisation and dependencies
Be a champion of customer experience, collaborating with User Experience and your squad to craft user stories
Be available to the squad and engaged in progress, adapting to emerging change to overcome obstacles and blockers.
Ensure the delivered stories meet the required level of quality and needs of the customer
Gather and work with customer research, User Experience and Insight to put customer value at the heart of decision making
Attend and contribute to scrum ceremonies to plan, refine and review sprint progress, using feedback to help improve team velocity and quality of outputs via retrospectives
Work collaboratively with all relevant areas of the business to ensure adoption and advocacy of the products and features
Define measures of success and effectively communicate performance (including risks) to the value stream and sponsors

Experience were looking for:

Proven experience as a Digital Product Owner or Manager within a highly productive and fast paced agile environment, ideally within the B2C space, people from an Ecommerce background would be particularly interesting but not essential at all.
Experience developing and iterating commercial digital products to increase lead generation and sales revenue, through positive customer experiences
Experience delivering CRM capabilities
Experience of working with end customers, ideally with knowledge of Gen Z / Alpha, would be advantageous and if you do have strong experience in this area, please reach out.
Experience of working mobile-first in relation to feature design with demonstrable exposure to UX would be awesome.
Experience running AB and MVT tests as part of a CRO programme
Effective use and application of data and insight to guide decisions on interaction behaviour
Excellent communications skills including inspiring trust and influence, communicating information in a clear and commercial manner, adapting style for different audiences and the ability to articulate and rationalise reasoning to the team without impactingmorale
Experience of backend systems and their integration with front-end interfaces
Management of third-party suppliers, agencies and stakeholder

This in awesome role, with a great organisation that are going through significant Digital transformation.

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