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| Job Location | Solihull |
| Education | Not Mentioned |
| Salary | £26,000 - £27,000 per annum, inc benefits |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Founded in 1997, Reapit is the UKs largest provider of CRM solutions to the property industry, supplying both independent and multinational estate agencies with the most flexible software packages currently on the market. With offices in London, Milton Keynes, Solihull, Leeds and Edinburgh, we are a fast-evolving company looking for talented individuals who can join us on our journey to excellence. We also have offices in Melbourne and Sydney in Australia, looking after our Asian and Middle East clients.We are proud to supply software solutions to thousands of estate agents across the UK, Australia and UAE, including Savills, Leaders Romans Group, Sherry FitzGerald, Marsh & Parsons, Strutt & Parker, Countrywide and Winkworth, enabling them deliver a world-class customer experience to their sales and lettings clients.We are now looking for a Template Service Analyst Team Leader to join our Client Services Technical team (CST) in our Solihull office (Leeds or London office base considered for the right candidate).The CST team work with clients to define, agree and implement assets that support the marketing and ethos of the client and, ultimately, allow the client to present their online and brand image professionally. The team is involved in creating such documents as letters, property brochures, property listings and email templates, which cover the various functions within the RPS Service Suite (Sales, Lettings, Property Management, Client Accounts). The team works closely with other service teams across the business, including the Service Desk, Applications Support, Project Delivery and Testing.Reporting into the Head of Support Services, our TSA Team Leader is tasked with providing an operational point of focus and escalation for day to day issues, whilst ensuring that the team are focused and driven to support operational KPI’s, SLA’s, delivery and quality. Supervisory guidance and training of Template Service Analysts is required to maintain quality, focus, discipline, and efficiency across the team, in addition to onboarding new recruits.The TSA Team Leader is expected to be a contributing member of the team, supporting request fulfilment, incident management and quoting work volume, and they should have the ability to work at the same competency level as other Template Service Analysts. In addition, a good understanding of our clients and their RAG status will ensure smooth delivery around the commercially prioritised pipeline.On a day to day basis, the TSA Team Leader works with the Head of Support Services and team leaders within other Customer Service departments, supporting management in driving department initiatives and providing representation at regular meetings, providing commentary on performance and plans to improve / maintain performance.The successful candidate will be able to demonstrate the following skills and experience:
Keyskills :
Estate Agents Service Desk Software Technical Team Templates