Subject Matter Expert Cleaning

Job Description

Home Basedwith travel across UK sitesPermanent/Full Time£50,000-£55,000 pa + Great Corporate Benefits inc. Company Car & Private HealthcareSerco delivers vital healthcare support services around the worldfrom the operational management of hospitals to the optimisation of patient experience and flow. Our experience reaches across acute, community, primary and private healthcare, increasinglywith voluntary and social care partners.Our passion for care is enriched by our drive and capacity to innovate, and our unrivalled international expertise which enhances service quality, improves patient outcomes and reduces costs.We are recruiting for an Associate Subject Matter Expert for Cleaning, to support our Health UK business unit working predominately in an acute healthcare environment. The successful candidate will report to our FM Specialist for Cleaning.In the role of Associate SME you will be a subject matter expert in the field of Cleaning Services and will have a fundamental role in the implementation of the New National Cleaning Standards using a standardised cleaning methodology. The role will involveworking with internal stakeholders to implement solutions that meet and exceed customer expectations for technical competency, process innovation, cost efficiency and quality.You will support the Serco Health business unit across a range of activities including operational optimisation & standardisation, bidding, re-bids and benchmarking. Operationally you will work with our NHS contracts looking at continuous improvement andoperational excellence to meet set standards and client expectations. The Associate SME will be expected to develop new ways of working for our Cleaning teams on the ground. You will also be asked to train and develop our service teams at hospital sites.The role will involve commercial modelling activity and/or rostering where we need to implement change or make improvements.What youll need to do the roleFirst and foremost, you should have previous experience in leading a cleaning service in a service provider environment. You should have worked in Healthcare and be fully conversant with the technical requirements of cleaning including Infection Preventionand Control.You should be a change advocate who can see the importance of improving service and how that benefits all parties. There should be strong interpersonal skills as you will be working with various stakeholders at all levels.Finally, flexibility is a must - you must be prepared to travel, as you will be expected to visit the contracts to work with the teams on site (Scotland through to Southampton and in between).Why SercoMeaningful and vital work- The nature of our business means you will do interesting work that mattersdelivering essential services that touch peoples lives.A world of opportunity- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. Youll be able to broaden your experience and apply your skills in new ways.Great people - Youll become an integral member of a well-defined and supportive team. who believe passionately in the value of our work.What we offer

• Up to 6% contributory pension scheme
• Serco benefits package - discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
• Employee Assistance Programme
• A safe and supportive culture
• The chance to make a positive difference to people within our care
• A company passionate about diversity and inclusion
• Training Fees paid

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