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| Job Location | Solihull |
| Education | Not Mentioned |
| Salary | £20,000 - £28,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Service Desk AnalystHybridWe are partnered with a leading organisation in the Solihull area, working together to source a Service Desk Analyst. You will beresponsibleforsupporting the business operation by providing technical support, fulfillingITrequestsand working on technicalandbusiness projects.As well as this you will also be responsible for incident management of highpriority calls and the management of the End User Computing estate.Role Responsibilities:•Ensure thatITSupport and request calls are correctly prioritised andresolvedinline with agreed SLA’s•Logging Calls and actionsto agreed standards•Ensuring IT Security Policies and procedures are adhered toandbringing breaches to Management when required..•Adherenceto change controlprocedures.•Liaisingwith 3rdparties.•Lifecycle management ofEnd User Compute devices to include ordering, build, management,upgradesand disposal.•Ensuring sufficient cover forthe service deskduringsupportedhours•Involvement inprojects / requests.•Remote support visits toSTBG sites•Monitoringinfrastructure status and performance.•Documentation ofITSystems,processesand procedures•Keeping up to date with current technologiesSkills required:•IT Support experience or equivalent•Experience anda minimumfoundation knowledge of –•MS Windows & 365 Suite•Windows Server 2016/2019/2022•Windows 10 & 11•Networkingto include TCP/IP, routing,DNS, DHCPetc•Apple iOS devices•Sound knowledge of computer hardwareService Desk AnalystDue to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisationWe take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/