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Product Owner Genesys

Job LocationSolihull
EducationNot Mentioned
Salary£65,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Product Owner (Genesys) Solihull (2 days a week) - £65K plus 10% bonus Gleeson Recruitment Group are working with a Financial Services organisation based in the West Midlands who are looking for a Product Owner to join then in their transition to this new system - Genesys Cloud.The Product Owner for Genesys Cloud - Customer Services, will be responsible for being the subject matter expert. This role is integral for the technical solution deployment and application support for the Customer Services and Operations capabilities, whichwill ensure excellent and efficient service engagements for customers.The ideal candidate will have 5+ years experience with Genesys Cloud.Your job will involve a significant amount of stakeholder management; presenting propositions to all levels of our organisation to gain buy-in and engaging with internal and external stakeholders to drive towards success.Key Responsibilities include:

  • Strategising and providing the Product vision, roadmap and backlog to the Squad and all stakeholders
  • Defining Product features according to customer needs
  • Developing, refining, and prioritising epics, backlog items & supporting the Squad with task definition
  • Leading the development process
  • Defining and managing the Products budget and spend; based upon value prioritisation
  • Owning User Acceptance Testing; adjusting and improving each iteration of the Product before release
  • Identifying areas of improvement on the Product or any other supporting processes
  • Keeping customers and stakeholders informed of the status of the Product
  • Analysing Product outcomes based on customer feedbacks and business metrics (OKRs, KPIs, etc.)
  • Sharing and promoting Agile values and principles
Please apply asap if intereted - Product Owner (Genesys)At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

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