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Job Location | Solihull |
Education | Not Mentioned |
Salary | Salary negotiable |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Job Title: Product Owner - GenesysLocation: Solihull - Hybrid 2 days officeHours: Permanent-Full Time______________________________________________A bit about us:At BNP Paribas Personal Finance, were part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment.Were here to provide simple and straightforward consumer finance solutions and we work with many well-known retailers and brands to help their customers finance their purchases in a responsible way.We care about making a positive impact for our colleagues, customers, partners and the wider community. Thats why we live by our values of were positive, were brave and we own it.The Role:The Product Owner (PO) for Genesys Cloud - Customer Services, will be responsible for being the subject matter expert for Genesys Cloud. The position is integral to the going technical solution deployment and the technical application support for the CustomerServices and Operations capabilities, ensuring excellent and efficient service engagements for customers.The PO will own the Product vision, priority roadmap and management of the Product development process as part of an Agile Squad. They will have a deep understanding of our customer needs and the operations strategy, to enable clearly defined prioritiesand backlog items that optimize the value of the Product. The PO will be able to lead the Product development team toward achieving the vision and mission of the Operations team and wider organization.As a PO, you should have the ability to budget, plan and manage the development project from start to finish to ensure that the Product meet the customers needs and the BNP PF strategic roadmap.Your job will involve a significant amount of stakeholder management; presenting propositions to all levels of our organisation to gain buy-in and engaging with internal and external stakeholders to drive towards success.Key Responsibilities:Lead as Product Owner on relevant Product journeys/initiatives including:
Keyskills :
agileProduct ownergenesys cloud