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| Job Location | Solihull |
| Education | Not Mentioned |
| Salary | £60,000 - £65,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
My client is looking for a Operational Strategy & Optimisation Manager to have ownership for all finance and Savings communication strategies extending to the design and implementation of a range of new technology solutions. This is a role that will requirecreative thinking, a high level of technical appreciation for the application of software solutions and how these are translated and delivered into business processes.Responsibilities:Accountable for the oversight of a team responsible for the day-to-day management of a multiple customer contact channel and analytical team.Lead the business representation in strategic projects, translating software solutions into business requirements and executional processes.Responsible for developing strategies across multiple platforms and showcasing these within Change and Governance forums.Operate inter-departmentally across the group to develop and implement contact strategies and improvements that will drive business performance with focus on customer outcomes.Providing direction to the resource planning team and working with Senior Product Leads across the COO function.Responsibility for scheduling and forecasting models across multiple channels to ensure a range of operational KPIs are met and exceeded as business volumes fluctuate.Engage with multiple 3rd party suppliers for strategic technology requirements/innovations.Responsibility for maintaining all departmental regulatory related policies as well as constantly reviewing any new information released from regulatory bodies.Knowledge, Skills & ExperiencePrevious line management experience with evidence of developing a team.5 years of related experience with a track record of deploying strategies and technology to drive customer contact and outcomes.Significant experience of Arrears Management procedures and the call centre environment.Significant hands-on experience and subject matter expert of call centre technologies including technical and operational deployment.Excellent working knowledge of Dialler and CMS applications, a good understanding of telephony in a call centre environment would be desirable.Extensive experience of deploying collections and customer strategies with continuous improvements delivery through data driven insights and well-constructed trials.Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.If you would like this job advertisement in an alternative format, please contact MERJE directly.