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Telecom Jobs

Omni-Channel Communications Engineer

The Curve Group
Job LocationSolihull
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job Title: Omni-Channel Communications EngineerLocation: Solihull-Belfast - Hybrid 2 days officeHours: Permanent-Full Time______________________________________________A bit about us:Were part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment.Were here to provide simple and straightforward consumer finance solutions and we work with many well-known retailers and brands to help their customers finance their purchases in a responsible way.We care about making a positive impact for our colleagues, customers, partners and the wider community. Thats why we live by our values of were positive, were brave and we own it.The Role:As a member of the Telecom Team you are responsible for the continuous smooth running of the companys telecom services, especially customer facing lines and services. Monitor and perform pro-active maintenance to ensure performance of the offered servicesis optimal. Participate in creating a monthly reporting to the CIO in regards to performance, incidents, resolution and KPIs. Work within the Telecoms Team on implementing new projects and supporting the current infrastructure to ensure availability of servicesto clients across all telecommunication technologies.Key Responsibilities:

  • Maintaining Telephony services
  • Dealing with 3rd party Vendors for Incidents/New Services/Billing
  • Managing reported faults through Remedy / Service Now ticketing system
  • Capability to work as a Team / Independently on projects
  • Performing Daily checks on functionality
  • Mobile phone Deployment and Management (Mobile Iron)
  • Management of NGN Platform
Skills & Attributes:
  • Knowledge of implementation and troubleshooting techniques for VOIP/SIP, UDP/RDP, TCP/IP, QoS,
  • Extensive experience in Telecoms, diallers, 800+ seats contact centres.
  • Ability to work in a fast paced environment.
  • Able to work independently and as part of a team.
  • Background in Genesis, Pure Connect or Cloud CX a (massive) plus
Could this be youWe believe its a positive attitude and passion to make things happen that matters most.Whats in it for youAs well as working for a Top Employer UK 2022 and being part of a team that changes customers lives, there are some excellent benefits too including - a competitive salary, a contributory pension scheme, plus life insurance and private medical insurance,not to mention the all-important 25 days holiday each year to enjoy. There are also perks which give you fantastic discounts off eating out, cinema tickets, days out and much more. There are also monthly awards with plenty of opportunities to win vouchersand prizes.Equal Opportunities DisclaimerWe promote equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sexor sexual orientation.

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