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Income Billing Officer

HancoxRead Recruitment
Job LocationSolihull
EducationNot Mentioned
Salary£24.08 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time 4 week

Job Description

JOB TITLE : BILLING OFFICERLOCATION : SOLIHULL37 WORKING HOURS PER WEEK4 WEEK CONTRACTMUST HOLD A BASIC DBSAre you good with numbers and have a keen eye for detail HancoxRead Recruitment are currently seeking a Billing Officer to join our client’s team.As a Billing Officer, you will be responsible for accurately billing customers for services provided, following up on unpaid bills, resolving any billing discrepancies, and providing excellent customer service.Brief Description of Role

  • To process amendments including changes to occupation, direct debits, entitlement to reliefs, discounts, exemptions, and changes to payment methods in respect of Council Tax and Non Domestic Rate accounts
  • To set up new customers for sundry income accounts
  • To process amendments including change to direct debits, changes to payment dates, change of name for sundry income debts.
  • To check direct debit prelists and deal with any exceptions for all income areas
  • To support the effective collection of Council Tax, Non Domestic Rates, Business Improvement District (BID), Housing Benefit Overpayments and Sundry Debts up to reminder level
  • To deal with any billing exception reports for Council Tax, Non Domestic Rates, Business Improvement District (BID), Housing Benefit Overpayments and Sundry Debts
  • To deal with all routine billing enquiries from members of the public, businesses and other agencies by telephone, written correspondence or electronic means.
  • To process refunds of overpaid Council Tax, NNDR, BID, Housing Benefit Overpayments, Sundry Debts in accordance with the appropriate limits set by the authority
  • To allocate routine unapplied sundry income payments to a customer’s account
  • To deal with any uncashed refunds for Council Tax, NNDR, BID, Housing Benefit Overpayments, Sundry Debts
  • To take the necessary action to trace debtors that have left with no forwarding address and update accounts as appropriate. Where necessary arrange for any write off action to be processed.
  • Assist in the detection and prevention of fraudulent applications in respect of Council Tax or Non-Domestic Rates
QualificationsRequired Experience
  • Basic DBS
  • Minimum 4 passes at GCSE (or equivalent) grade A-C (including Maths and English)
  • Recent and relevant work in an office environment
  • Knowledge of Local Taxation legislation
  • Recent Experience of Revenues Billing (council tax is a must).
  • Experience in using NEC system.

Keyskills :
Customer ServiceNEChousing benefitTaxation Legislation

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