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| Job Location | Solihull |
| Education | Not Mentioned |
| Salary | £40,000 - £55,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Hamlin Knight are currently recruiting for a Head of Customer Services to work for a rapidly growing company based in Solihull. As Head of Customer Services you will Manage and develop your direct staff members in a professional manner (including holiday/absence monitoring, disciplinary and human resources issues, staff recruitment, etc.) seeking advice and guidance from Human Resources/ operations Director as appropriate. In conjunction with the operations director, mentor, monitor, manage, develop and train your staff members in a professional manner (including product training, customer services training, process training,) Take responsibility and control of all your staff, including daily staffing requirements, shift patterns, to include evenings and weekends. Manage the daily workload ensuring that work is evenly spread across the team and ensure that all customers enquires / questions / complaints including e-mails and company deadlines are achieved. Ensure that communications are at the highest level within the team. Work with the other internal department Teams to ensure cross fertilisation of knowledge on each function within the companys operations. Develop and promote the use of IT systems within the department in conjunction with the IT/Logistics Department. Ensure the protection and good care of all the Companys assets and intellectual property and that there is no misappropriation of either by any of the staff for whom you are responsible. To promote a culture of training and development across the customer services department. To promote a concept of continuous improvement within the customer services department and ensure that the customer services makes a valued contribution. Constantly overview your teams performance and customer requirements. Identify and constantly review areas that cause a detrimental effect on efficiencies/profitability within any area of the department and take steps to put procedures in place to eliminate. Provide assistance to the senior management in preparation of the companys budget and deliver results in line with the Companys Annual Plan. Implement and maintain reporting mechanisms to ensure that customer services information (financial and operational) is available to the operations director and the Board as appropriate. Undertake any other duties to the benefit of the Company as reasonably requested by the operations director or any Board member. Prepare manage and submit department kpis set out by the company. Develop and manage a customer service policy for the department This is an excellent opportunity to join a dynamic company that will offer excellent company benefits and career opportunities.
Keyskills :
Customer ServicesSupervisorManager