Fraud Detection Investigator

Job Description

Job Title: Fraud Detection InvestigatorLocation: Solihull, HybridHours: Full time, Permanent______________________________________________ A bit about us:At BNP Paribas Personal Finance, were part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment.Were here to provide simple and straightforward consumer finance solutions and we work with many well-known retailers and brands to help their customers finance their purchases in a responsible way. We care about making a positive impact for our colleagues, customers, partners, and the wider community. Thats why we live by our values of were positive, were brave, and we own it. The Role:The role of a Fraud Detection Investigator is to identify fraud on customers accounts and applications.Key Responsibilities:* Outbound & Inbound Customer Calls. * Review detection systems to identify suspected fraudulent transactions. * Review referrals from other departments to identify fraud. * Liaise with other CIFAS members to detect fraud. * Initiate contact with and respond to contact from customers/innocent parties where fraud is suspected. * Achieve individual/team productivity & quality targets. * Establish & identify fraud type & block accounts. * Communicate fraud trends to Fraud Risk Team* Maintain/update details on fraud systems* Ability to apply appropriate skills, techniques, and company policy to deal with sensitive customer conversations.Skills:* Excellent Customer Service Skills. (Essential)* Able to prioritise and organise workload.* Ability to analyse & interpret data, and reach decisions.* Excellent Communicator* Proactive* Good attention to detail* Prior Operational Fraud Experience (Desirable)* Working knowledge of Excel & Outlook* Fraud industry knowledge Questioning techniques (Desirable)* Basic understanding of data protection legislationEducation* Educated to GCSE Level or equivalent or Degree holder.Could this be you BNP Paribas Personal Finance believe its a positive attitude and passion to make things happen that matters most. Confidence can sometimes hold us back from applying for a job. But well let you in on a secret: theres no such thing as a perfect candidate. If you feel you meet 75% of the requirements for this role, we would love to hear from you. Also, if you are consideringa career move or a sector-jump, please get in touch, we welcome applications from people with transferable skills.Whats in it for youAs well as working for a Top Employer UK 2023 and being part of a team that changes customers lives, there are some excellent benefits too. We offer a competitive salary, a contributory pension scheme, and our Health Cash plan scheme. You also receive accessto our multi-award-winning flexible benefits platform designed to provide you with the best range of benefits available to suit your lifestyle including life insurance and private medical insurance. There are also perks which give you fantastic discounts offeating out, cinema tickets, days out and much more. Learn more about what it means to be part of the BNP Paribas Personal Finance team here: playlistlist=PLQUzrPfMI6WNvADKdIPqN9PpY9vjjswdQ or follow this link to learn more about careers at BNP Paribas PersonalFinance: https://careers/.

Keyskills :
inboundadmincustomer serviceadministrationtelephonyoutboundfraudfraud admindetection.