Fraud Administrator

Job Description

Job Title: Fraud Administrator Location: Solihull, HybridHours: Permanent______________________________________________ A bit about us:At BNP Paribas Personal Finance, were part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment.Were here to provide simple and straightforward consumer finance solutions and we work with many well-known retailers and brands to help their customers finance their purchases in a responsible way. We care about making a positive impact for our colleagues, customers, partners and the wider community. Thats why we live by our values of were positive, were brave, and we own it. The Role:To carry out the administrative tasks associated with the processing of fraudulent accounts and transactions identified by fraud investigators and initiate income recovery action where required.Key Responsibilities:* Process CIFAS loadings, database updates, paperwork, filing, and logging associated with fraud cases* Communicate both verbally and in writing with customers/genuine party and other member of the public that have become victims of fraud ensuring that company and CIFAS service levels are achieved and that all necessary documentation is issued and received. * Respond to inbound calls/email requests from customers and other external requests for information ensuring systems are updated appropriately* Report fraud to CIFAS* Use appropriate systems to gain relevant information* Update and maintain filing systems, with a clear record of activity* Prepare cases for write off* Prepare cases for chargeback for fraud disputes using Mastercom* Achieve individual productivity and quality targets* Update customer accounts where authorisation reversal requests are received from merchants* Process declined authorisations* Take personal responsibility for keeping business, industry and technical knowledge up to date.* Develop an awareness of fraud types, prevention mechanisms and options for income recovery.* Report fraud to Prevention of Crime Act (POCA)Skills & Attributes:* Excellent communication skills.* Excellent Customer Service Skills.* Strong organisational skills* Strong interpersonal skills.* Great IT Skills* Fraud experience in Retail Banking (Desirable)Could this be youBNP Paribas Personal Finance believe its a positive attitude and passion to make things happen that matters most. Whats in it for youAs well as working for a Top Employer UK 2023 and being part of a team that changes customers lives, there are some excellent benefits too. We offer a competitive salary, a contributory pension scheme, and our Health Cash plan scheme. You also receive accessto our multi-award-winning flexible benefits platform designed to provide you with the best range of benefits available to suit your lifestyle including life insurance and private medical insurance. Not to mention the all-important 25 days holiday each yearto enjoy. There are also perks which give you fantastic discounts off eating out, cinema tickets, days out and much more. Learn more about what it means to be part of the BNP Paribas Personal Finance team here: BNP Paribas Personal Finance UK - YouTube or click hereto learn more about careers at BNP Paribas Personal Finance: Careers (bnpparibas-pf.co.uk).Equal Opportunities DisclaimerBNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race,religion or belief, sex or sexual orientation.

Keyskills :
inboundadmincustomer serviceadministrationtelephonyoutboundfraudfraud admindetection.