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Job Location | Solihull |
Education | Not Mentioned |
Salary | £30,000 - £35,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Job Title: Experienced SaaS Customer Success ManagerLocation: SolihullSalary: £30,000 - £35,000, depending upon experienceJob Type: Permanent, Full-timeSales-i is a sector defining Software Company on a mission to create the very best products to support business and we are looking for passionate individuals to join our journey of innovation and growth.The Role:This is not a remote role, must be able to commute to Solihull weekly.The Customer Success Manager (CSM) oversees current customers with the goal of keeping high adoption, renewing contracts and upselling. The CSM should be proactively working on establishing ways the client can increase their utilisation within the tool.The CSM will have an existing diverse customer portfolio to manage, develop and expand. You will be the main point of contact, ensuring customers see the value of using our software and are using it effectively to maximise customer contract renewals and upsellingopportunities.Key Result Areas: