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Customer Service Officer Temp to Perm

Reed
Job LocationSolihull
EducationNot Mentioned
Salary£12 - £13.50 per hour, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

Are you a proactive and customer-focused individual Do you thrive in a fast-paced environment where no two days are the same If so, we have an exciting opportunity for you! This temp to perm contract is the perfect opportunity to kick-start your career withina leading local company!About Our Client:Our client is a leading property management company committed to providing exceptional service to their residents. Their team is dedicated to maintaining high standards and ensuring that our properties are safe, comfortable,and well-maintained.Position: Customer Service OfficerResponsibilities:

  • Answer Calls and Emails:Be the first point of contact for residents and contractors. Handle inquiries, direct calls, and respond to emails promptly and professionally.
  • Issue Resolution:Address minor requests such as light bulb replacements or window cleaner appointments efficiently.
  • Work Orders:Create and manage work orders for repairs and maintenance tasks. Coordinate with contractors to ensure timely completion.
  • Liaison with Contractors:Communicate with contractors to obtain quotes, provide updates to residents, and manage repair schedules.
  • Mail Distribution:Handle incoming and outgoing mail, ensuring accurate distribution within the property.
  • Work Log Maintenance:Maintain a detailed log of all works issued, tracking progress to ensure timely resolution.
  • Correspondence:Draft and send letters to residents regarding property updates, maintenance schedules, and other relevant information.
  • Paperless Transition:As we transition away from paper-based processes, assist in digitising records and minimizing paperwork.
Qualifications:
  • Excellent communication skills, both written and verbal.
  • Strong organisational abilities and attention to detail.
  • Customer service-oriented mindset.
  • Ability to prioritise tasks based on severity and urgency.
  • Proficiency in using email, phone systems, and office software.
Why Join Our Team
  • Competitive salary and benefits package
  • Opportunity to make a real impact on residents’ lives
  • Collaborative and supportive work environment
  • 22Days Holiday + Bank Holidays
  • Career growth potential within our expanding company.
If you’re ready to take on a new role, apply today or email your CV to

APPLY NOW

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