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Customer Service Advisor

The Curve Group
Job LocationSolihull
EducationNot Mentioned
Salary£22,000 - £22,001 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service AdvisorHybrid working in Solihull - a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleaguesFull time & Permanent (includes evenings and weekends on a rota basis)Competitive Salary of £22,000pa & Benefits______________________________________________A bit about us:At BNP Paribas Personal Finance, were part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment.Were here to provide simple and straightforward consumer finance solutions and we work with many well-known retailers and brands to help their customers finance their purchases in a responsible way.We care about making a positive impact for our colleagues, customers, partners and the wider community. Thats why we live by our values of were positive, were brave and we own it.The Role:As a Customer Service Advisor, you will be responsible for answering inbound calls from customers, answering a variety of questions regarding their finance plans and coming to the best solution for the customer. You will have to be empathetic over the phoneand make sure to understand everyones circumstance and ending the call with a positive outcome for the customer.Key Responsibilities:

  • Speaking with customers over the phone via inbound calling
  • Empathising and engaging with customers, getting them to tell their story and explain their situation
  • To deliver a professional and consistent level of customer service
  • Provide telephone-based support and guidance to customers
  • Keeping internal systems up to date
Skills & Attributes:
  • Ability to empathise and actively listen to customers
  • Previous experience in customer-facing roles
  • Ability to communicate with customers clearly and confidently over the phone
  • Ability to prioritise and organise workload
  • IT Skills
Could this be youBNP Paribas Personal Finance believe its a positive attitude and passion to make things happen that matters most.Confidence can sometimes hold us back from applying for a job. But well let you in on a secret: theres no such thing as a perfect candidate. If you feel you meet 75% of the requirements for this role, we would love to hear from you. Also, if you areconsidering a career move or a sector-jump, please get in touch, we welcome applications from people with transferable skills.Whats in it for youAs well as working for a Top Employer UK 2023 and being part of a team that changes customers lives, there are some excellent benefits too. We offer a competitive salary, a contributory pension scheme, and our Health Cash plan scheme. You also receive accessto our multi-award winning flexible benefits platform designed to provide you with the best range of benefits available to suit your lifestyle including life insurance and private medical insurance. Not to mention the all-important 20 days holiday + bank holidayseach year to enjoy. There are also perks which give you fantastic discounts off eating out, cinema tickets, days out and much more, as well as monthly awards with plenty of opportunities to win vouchers and prizes. Learn more about what it means to be partof the BNP Paribas Personal Finance team here: https://playlistlist=PLQUzrPfMI6WNvADKdIPqN9PpY9vjjswdQ or follow this link to learn more about careers at BNP Paribas Personal Finance: https://careers/.Equal Opportunities DisclaimerBNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race,religion or belief, sex or sexual orientation.

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