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Customer Insight Manager

Harnham - Data & Analytics Recruitment
Job LocationSolihull
EducationNot Mentioned
Salary50,000 - 65,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

CUSTOMER INSIGHT MANAGERSOLIHULL (hybrid)£55,000 - £65,000 + benefitsThis is a great chance to join this leading financial services company that truly values data and understanding their customers to the best of their ability. Being able to work across core customer insight analytics projects as well as liaise with clients,this is a great opportunity for any customer analytics professional.THE COMPANY:This is a leading provider of personal finance and advice across financial services, to be able to best advise their customers and ensure that their clients are well supported, too. Currently partnered with some of the largest retailers around the globe,this companys analytics team works to ensure that clients have the right data to inform their decisions and processes.THE ROLE:Youll be joining the wider analytics function, as well as working closely with the CDO and fellow Customer Insight Managers. You will be involved in:

  • A mixture of analytics projects and data storytelling to share key insights and actionable recommendations
  • Managing stakeholders, internal and external relationships, communicating in a way that works for all
  • Being hands on with SQL, SAS and Python for conducting analytics work, understanding customer behaviour, lifetime value, retention, etc.
  • Creation and deployment of segmentation models to fully understand the customer base, propensity models to predict future customer behaviour, and customer frequency modelling
  • understanding the customer and driving action out of data to deliver the PNL, focussing on whole customer journey
YOUR SKILLS AND EXPERIENCE:For this role, you will need:
  • proven experience in a customer insight analytics role, working across similar projects as listed above
  • strong technical skills in SQL, SAS, and/or Python, as well as a data visualisation tool ideally
  • excellent communications for stakeholder engagement and client management, particularly for sharing insights and technical terms to a non-technical audience
  • desire to be involved and an active contributor to technical work, as well as the drive to own projects and lead from the front
BENEFITS:
  • base salary up to £65,000 DOE
  • benefits including pension, bonus etc.
  • Chance to be autonomous and exposed to one of this companys biggest clients
  • An open and transparent working environment, in a company thats data-driven and values your input
  • Hybrid working - 2 days a week in the Solihull office, 3 days flexible WFH
HOW TO APPLY:Please register your interest in this role by sharing your CV with Alanah Chambers through the Apply button on this page.Please note, the company is not able to provide sponsorship for this role.This role not sounding right for you I cover many other similar positions across Customer Insight and Marketing Analytics, and across the North and Midlands, so please do get in touch if youre eager to explore opportunities in the market.

Keyskills :
SQLTableaucustomerretailmarketinganalyticsdata analysissegmentationtargetingcustomer analyticsPower BI

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