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Customer Care Administrator

Fawkes and Reece
Job LocationSolihull
EducationNot Mentioned
Salary£22,000 - £23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Care Administrator Based in Solihull Paying £23k Perm role!An exciting opportunity for a highly motivated individual to join a Civils Client as a Customer Care Administrator.The purpose of the role will be to provide complete administrative support to the team in line with business requirements.Key Responsibilities and Accountabilities:

  • Maintaining weekly reporting for clients to include updates on outstanding works.
  • Answer phone calls and assist with any queries where required.
  • Communicate with the Commercial department - chase for outstanding pricing, deal with queries surrounding defects etc.
  • Raising invoices upon request from the Customer Care Coordinators and Customer Care Manager, submitting to clients 2 x monthly, and chasing payments where required.
  • Escalating debt to the Customer Care Manager and Commercial Director.
  • Step into the Customer Care Coordinator role to cover for absence.
  • General administration for the Customer Care Manager.
Requirements:
  • GCSE Minimum 6 A-C / 5-9 including Maths and English.
  • Excellent computer skills, including MS Word and Excel.
  • Effective verbal and written communication skills.
  • An understanding of delivering excellent customer service.
  • Ability to resolve problems and diffuse difficult situations.
  • Good telephone manor.
  • Ability to prioritise tasks.
  • Work well under pressure.
  • Demonstrate an extremely high level of confidentiality.
  • Polite and confident.

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