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| Job Location | Solihull |
| Education | Not Mentioned |
| Salary | £45,000 - £50,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Credit Control Manager - Solihull - PermanentPosition: Credit Control Manager Location: SolihullContract: Permanent Salary/Benefits: £45,000 - £50,000Key Responsibilities as the Credit Control Manager:* Develop and coach team members to maximise collections and quality activity through side-by-side coaching and training* Proactively monitor team and department performance against Key Performance Indicators and Service Level Agreements and takes appropriate action to remedy any negative trends* Day to Day supervision to include individual performance management, objective setting and personal development * Co-ordinate activities of the Credit Control team members to ensure a smooth and efficient department that reduces the number of arrears * Proactively organise the Collections Team to successfully collect debts relating to Invoiced customers* Resolution of customer queries within agreed SLAs to secure payments on time * Arrears are managed to ensure overdue debt is kept to a minimum, working with the business and customers to resolve payment issues promptly * Negotiate payment plans and payment schedules to suit the current financial situation whilst satisfying the debt * Responsible for the day to day and end to end management of all legal cases and insolvencies * Working closely with litigation solicitors in assisting them prepare claims and defences in court claims * Ensure all company systems surrounding legal management, repossessions and collections are always accurate and up to dateAbout you as the Credit Control Manager:* Results focused and able to lead teams to achieve a common goal * Ability to work under pressure and to time limits and deadlines * Highly developed communication and interpersonal skills * Accuracy, honesty and attention to detail * Excellent planning and organising skills with the ability to prioritise own workload and those of the team * Good use and knowledge of Excel* Previous experience in a managerial roleRobert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates