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Job Location | Solihull |
Education | Not Mentioned |
Salary | 27,000 - 28,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Contract , full-time |
SF are working with one of Europes largest and most forward thinking organisations who are taking on the challenges around sustainable energy and growth. They have brand new solutions and products that they have already rolled out here in the UK and haveset up a new Head Office in Solihull. Working in an award winning Credit department, your role will involve debt chasing, query management, investigation, negotiation skills as well as excellent customer service skills. Making commercial decisions to mitigate risk and increase cashflow to the business. Your new role Provide specialist support to internal and external customers, contributing towards excelled customer service and cash collection of live and aged debt Investigate and resolve a wide range of complex issues or customer queries, liaising with other parties as necessary, to provide an appropriate, acceptable resolution for the customer to enable cash collection. Escalation of non-queried debt in order to reduce DSO and bad debt provision Participate in process change and implementation, conduct testing and produce and maintain process documentation to ensure department processes are efficient and consistent with business and industry requirements. Record all information, calls and email onto the system to document any debt/overdue payments on accounts What youll need Previous experience in a busy Credit department Strong Analytical skills Strong communication and negotiation skills Good organisational skills and the ability to prioritize work CICM qualified or studier is desired but not essential Good systems skills What youll get in return Initial 6 months contract that is likely to go permanent Very competitive salary and benefits scheme Hybrid and flexible working Study support on the CICM