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Contact Centre Specialist

Pareto
Job LocationSolihull
EducationNot Mentioned
Salary£26,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Contact Centre SpecialistA renowned Energy company that supplies and satisfies millions of customers, producing a tenth of all electricity used in Great Britain, are looking for ambitious candidates to fill their next graduate intake!As well as the unrivalled opportunity to work with a renowned company at the forefront of their industry, youll receive a great starting salary, excellent scope for progression and a welcoming, inclusive company culture!Package:

  • A competitive basic salary of £26,500!
  • Excellent progression, learning and development potential
  • Regular socials in a welcoming, inclusive environment
  • Lucrative bonus and incentive schemes
  • Fantastic offices
Role:
  • Ensure customer queries are resolved to a professional standard
  • Respond promptly to B2B customer enquiries, preventing escalation and focusing on First Contact Resolution
  • Develop and maintain a network of contacts, working in partnership with other departments to ensure accurate information is stored and available ensuring a single customer view is maintained, updated and accurate
  • Identify opportunity to add value to the segment through sales leads
  • Ensure all data protection guidelines are met and report any breaches
Requirements:
  • Educated to degree level
  • Possess exceptional communication and interpersonal skills - you must really enjoy engaging with others on a regular basis
  • Thrive in a busy fast-paced environment
  • Good IT skills
  • Proficient in the Microsoft Office Suite
  • Self-motivated, with a strong desire to succeed
Pareto is committed to promoting equality, diversity and inclusion. We encourage and welcome applications from all, irrespective of background or circumstance. Our consultants are happy to discuss any adjustments you require in support of your application.

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