Client Operational Manager - Solihull

Job Description

Client Operational ManagerLOCATION: Site based, HybridTYPE: Permanent Travel Requirements: Daily travel to sites as requiredABOUT THE CLIENTOur client is one of the worlds leading providers of Integrated Supply Solutions to manufacturing industries for the provision of MRO (indirect) products. Their portfolio consists of Procurement Services, Transactional Processing, Stores Management and InventoryOptimisation enabled by industry leading digital platforms. They deliver world class results to world class companies in industries such as Pharmaceuticals, Foods, Beverage, Automotive and Aerospace.ABOUT THE ROLEResponsible for ensuring we deliver exceptional service to our clients within our integrated stores solutions. This role will ensure the successful delivery of all site operational elements and people management contained within this. The role will lead teamsof site-based colleagues such as envoys, stores managers and supervisors aligned to a dedicated client account. The role will ensure a consistent approach to delivering excellence across the board.KEY RESPONSIBILITIES* Delivering a program to drive a consistently high performance in operational management as measured through the Opex program.* To engage with and communicate to clients within the region the onsite transformational benefits that your team are delivering* To manage a plan to ensure a consistent approach to behaviours, knowledge, attitude and output across the site-based teams and supporting functions.* To ensure a full program of activities is in place across all integrated stores solutions relating to SLA and KPI metrics such as but not limited to SSL review, obsolescence reviews, goods receipt, and processing. * To embed and drive a culture of continuous improvement across all site locations and throughout the team * Utilise data to identify opportunities and drive efficiencies in the above processes* Supporting new business by providing a centre of operational excellence with the portfolio to use as a benchmark for industry best practice, assisting in reference visits* Develop strong client relationships through the communication and management of the above* Manage all elements relating to the stores solutions that deliver against the Supply Client satisfactions scorecard* Manage a team of site-based stores personnel and all relevant line management accountabilities connected with this* Work collaboratively with the Client services manager and the strategic partner managers to ensure all service elements of client contracts are achieved* To act as a point of resolution and first contact for the client for all relevant matters* To provide a full and clear training program to drive consistent performance across all locations * To carry out such other duties which are consistent with the nature and responsibilities of the job role* Drive a program of activity to ensure the full team are clear on objectives and how this links to the Client service metrics and the clients growth strategy* Measurable activities to drive performance both internally and externally.* Undertaking all duties associated with being the operations manager and ensuring all required legal compliance is met.CANDIDATE REQUIREMENTS* Experience of delivering strong measurable results in an operational environment* Ability to lead a team to deliver strong results * Excellent interpersonal skills, with the ability to build long term relationships with clients and stakeholders at site level with a self-awareness required to operate successfully at a senior level* Leadership of teams across multiple locations with demonstrable success in engagement and influence* Ability to interpret reports and KPI data into deliverable actions* Operational background which can credibly demonstrate the above.Can do attitude - the ambition and drive to challenge, deliver excellence and be positive about change

Keyskills :
team leaderperformance managementOperations managerregional operations