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Job Location | Solihull |
Education | Not Mentioned |
Salary | 35,000 - 46,000 per annum, negotiable, inc benefit |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time Work from home |
3rd Line Support Engineer/Service Desk EngineerCitrix, Terminal Services, VMWare, AD, Exchange, Windows Server, Veeam, Office 365, Home-working3rd Line Support Engineer/Service DeskDo you have an background in supporting desktop Infrastructure technology - around Networking, Firewalls, Windows Server, AD, Exchange, Office 365 and VMWare Are you a 3rd line Support Engineer who can confidently provide incident investigation, root causeanalysis, act as a point of escalation, resolve issues and who is keen to progress to technical consultant role over timeDo you have a broad technical skill set but looking to be re-trained in new technologies and looking for a new challengeAre you passionate about technology, with a strong customer service ethos, wanting to work with emerging technologies including Cloud3rd Line Support Engineer/Service Desk - About the companyDo you want to be part of a successful organisation, who are a leading provider of Managed IT Solutions and provide expertise on business critical projects, and ensure that Infrastructure is efficient & resilient to businesses in the UK.They have elite partnership accreditations from world leading organisations and provide cutting edge solutions to their client base.They have new roles within their team for 3rd Line Engineers and are committed to designing and delivering Intelligent IT Solutions that are agile and secure, committed to efficiency, .3rd Line Support Engineer/Service Desk - About the role:The 3rd Line Support Engineer/Service Desk role will be based on site / home working alternative weeks, as part of a team, providing effective solutions to escalated technical issues, and provide a high level of technical expertise to the business. You willprovide new technical solutions ensuring effective working across the full range of services provided by the business, which cannot be resolved by 1st Line and 2nd line teams, liaise with customer.You will be involved in investigating problems and providing root cause analysis, within the specific SLA ensuring a high first rate response target is achieved.The role will involve working with technologies such as Networking, Firewalls, Citrix, VMWare, Exchange, AD, Windows Server, Cloud, Veeam, Office 365 etc.There will involve working on-site with customer based in West Midlands for a week, then home-working alternative weeks, so the ideal applicant must be comfortable working on a client-site.3rd Line Support Engineer/Service Desk - Key Responsibilities:
Keyskills :
FirewallsInfrastructureNetworkingVMwareO365