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UX Research Ops Lead

Job LocationSnodland
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job Profile SummaryAt bp, we are striving to meet the growing global demand for safe, sustainable, and affordable energy. A career in UX Research is an opportunity to grow and deliver innovation at pace while shaping the future of bp. Our bphxd (HumanExperience Design) team is passionate about designing for a digital and sustainable future and putting humans at the heart of design. As part of the team, you will be transforming bp to a more efficient business that makes the best possible use of all itsresources in pursuit of our net zero ambition. You will also help to develop new businesses, products, and services, delivering progressive projects and growing your talent in all kinds of new and exciting ways within the digital heart of bp.Job AdvertAs ResearchOpsLead you will take ownership for driving quality and efficiency across portfolios and work-streams, partnering with UX Research and Design Leads. This role entails both effective management across people, practice and delivery across portfolios, and when requiredengaging in a hands-on capacity to coach and support teams and stakeholders. You will have a natural passion for our customers and anyone who comes into contact with bps products, services and brands. You will be a champion who elevates and contextualizeskey, relevant insights that enables bp to achieve greater levels of customer-centricity and win in the market. Your Accountabilities Work with the UX Research director and Research leadership team to drive and uphold quality standards across practice, methodsand ways-of-working Lead your business unit and projects, ensuring that all strategic portfolios and work-streams are appropriately supported to have research activities embedded end-to-end Manage operational aspects of research activities at scale, leveragingappropriate processes, principles and resources to ensure efficiency and quality across portfolios and markets Support teams in conducting research activities to gather, test, synthesize and apply insights that enable effective solution design, and increasecustomer-centricity and value Champion UX Research across the organization, educating, influencing and guiding stakeholders and partners Mentor, manage and guide UX Researchers to assure and improve research practice About you The successful candidate shouldhave experience working as a UX Researcher with an in-house design team or at a design/research agency. You should have a portfolio that highlights your approach to research. In addition, you should: Be a natural leader in your field, an experienced practitioner,and a skilled team lead, in tune with industry trends and developments Be well versed with working closely with designers across product, service, content, design engineering and DesignOps specialisms, and with customers insights and product roles Have excellentknowledge of planning and executing appropriate qualitative and quantitative research methods, operating within design thinking and agile delivery ways-of-working Have excellent communication, presentation and interpersonal skills; able to frame complex conceptssimply, clearly and persuasively and adapt for different audiences and org levels Create evidence-led narratives that bring to life the experience of customers and colleagues, enabling partners to better understand, empathize and engage with their needs andmindsets Develop and cultivate strong relationships within a diverse partner community, manage their expectations and consider multiple perspectives which feed into the definition of solutions Coach and mentor teams and individuals to help accelerate the adoptionof design and research within the organizationA degree in psychology, cognitive science, human factors, computer science, product/interaction design, human computer interaction or related disciplines, or equivalent professional experience Why join bp At bp,we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are manyaspects of our employees lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options (60% office, 40% remote), a generous compensation package, paid parental leave policy,and excellent retirement benefits, among others! EntityInnovation & EngineeringJob Family GroupIT&S GroupRelocation availableNoTravel requiredNoTime TypeFull timeCountryUnited KingdomAbout BPINNOVATION & ENGINEERINGJoin us in creating, growing, and deliveringinnovation at pace, enabling us to thrive while transitioning to a net zero world. All without compromising our operational risk management. Working with us, you can do this by:deploying our integrated capability and standards in service of our net zeroand safety ambitions driving our digital transformation and pioneering new business models collaborating to deliver competitive customer-focused energy solutions originating, scaling and commercialising innovative ideas, and creating ground-breaking newbusinesses from them protecting us by assuring management of our greatest physical and digital risks Because together we are: Originators, builders, guardians and disruptors Engineers, technologists, scientists and entrepreneurs Empathetic, curious,creative and inclusiveLegal disclaimerWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, maritalstatus, neurodiversity/neurocognitive functioning, veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial jobfunctions, and to receive other benefits and privileges of employment. Please contact us to request accommodations.

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