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Customer Service Advisor

rthirteen recruitment
Job LocationSnetterton
EducationNot Mentioned
Salary£24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

rthirteen are partnering an established, Norfolk business in their outreach for a Customer Service Advisor to join their successful customer service team. You will be responsible for supporting and advising B2B customers, via telephone, email and webchat, on any queries or problems, exceeding all expectations to maximisecustomer satisfaction levels.This is a full time, permanent position working 37.5 hours per week, Monday to Friday, with a hybrid of office and remote working. The offered salary for this opportunity is £24,000 per annum.The companyFrom humble beginnings as a small family business, the company has seen fantastic growth over the last 40 years & now have an impressive team of passionate individuals, who thrive in the fast-paced environment and continuously drive towards business goals.They are a company with exciting plans for the future & a real commitment to their employees.The day to day

  • Answering incoming customer telephone calls, resolving issues and processing orders as required.
  • Engaging with customer browsing company websites, via webchat, and provide support and advice.
  • Responding to incoming customer queries and requests via email.
  • Collaborating with external teams to align customer objectives, requirements, strategies, customer support and resolve daily issues.
  • Investigating and resolving complex customer issues that have been passed on my junior team members.
You will have/be
  • Previous customer service experience, B2B is desired.
  • Computer literate with working knowledge of Microsoft Office.
  • Sound communication and skills with an excellent telephone manner.
  • Accurate, thorough & well-organised with strong attention to detail.
  • A natural, problem solver with a proactive approach and the ability to raise issues and suggest improvements.
  • SAP and Salesforce experience would be beneficial, but not essential.
How to applyTo hear more details about this fantastic opportunity please email your CV to Tasha Coe - Recruitment Manager at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.

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