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Operations Administrator

PHS Group Limited
Job LocationSmethwick
EducationNot Mentioned
Salary19,464 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Operations AdministratorAs an Operations Administrator, you play a key part in the success of phs. Working behind the scenes your skills help keep our Operations Centre running smoothly. This diverse and interesting role will require you to take responsibility for co-coordinatingtheservice routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre. Acting as a link between the Service Drivers and the Operations & Service Manager.A day in the life of an Administrator at phs will involve;

  • Take responsibility for coordinating the service routes and effectively brief and debrief drivers to enhance delivery and customer service within the OperationsCentre.
  • Answering calls from service drivers, clients and Head office regarding site service.
  • Acting as a link between the Service Drivers and the Operations Manager& Service Manager.
  • Ensure that work is distributed to available employees, completed in accordance with the KPIs, and processed accurately within the agreed time frames.
  • To prepare data for and conduct briefing and debrief sessionsfor service drivers.
  • Ensurethat completed routes and attendance are processed in real time To suggest any improvements to the ways of working and relay this to the Operations Centre Manager.
  • A versatile and creative thinker who monitors service and delivery progress and is keen to resolve issues and present the best overall service to customers.
The ideal candidate for an Administrator role at phs will or must have:
  • Provide Excellent Service Delivery
  • Be able to build Customer Focus & Relationship Management
  • Have People Management & Development Skills.
  • Comply with Health & Safety Regulations.
  • A versatile and creative thinker who monitors service and delivery progress and is keen to resolve issues and present the best overall service to our customer.
In return for your commitment and expertise, you will get:
  • A salary of £19,464 (Based on a 40-hour working week Monday to Friday)
  • No scheduled weekend working.
  • 13 paydays per year (Every 4 weeks)
  • Ongoing career development opportunities
  • Discounts with retailers including o2.
  • A 24-hour wellbeing helpline
  • Pension
  • 30 days holiday entitlement inclusive of bank holidays. We do not work on Christmas Day.
About phs:phsWastekitofferscustomersthe benefit of 35years experiencesupplying the best compactors, balers, and waste handling accessories.From our headquarters in Birmingham, we are perfectly placed to service clients throughout the UK. Withour network of fully qualified and multi-skilled engineers on your side, you can ensure that your waste strategy is driving down your costs while enhancing your operations.At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true self to work without risk or fear of discrimination.

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