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Contact Centre Support Officer

Starting Point Recruitment
Job LocationSmethwick
EducationNot Mentioned
Salary£11.18 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

SPR Careers are proud to be working with a public sector client to recruit for anContact Centre Support Officeron a temporary basis with potential for extension.This role involves delivering an enhanced customer experience that promotes wellbeing to local people in their local communities. The ideal candidate will have experience within a busy Contact Centre environment.A contact center representative plays a crucial role in maintaining positive customer relationships and ensuring customer satisfaction through effective communication and problem-solving. This position involves handling inbound or outbound calls to assist customerswith their inquiries and concerns.Working Instructions:Hours: 37 Hours per weekLocation: SmethwickRate of Pay: £11.18Responsibilities:

  • Answer incoming calls and respond to customer inquiries promptly and professionally.
  • Make outgoing calls to follow up on customer issues, conduct surveys, or provide information.
  • Listen to customer concerns and resolve issues by providing accurate information, troubleshooting problems, or escalating complex issues to a higher authority.
  • Maintain detailed and accurate records of customer interactions and transactions
  • Adhere to company policies, procedures
  • Follow all relevant legal and regulatory guidelines
  • Manage call volume efficiently to minimize hold times and ensure customer satisfaction
Essential Criteria and Qualifications:
  • GCSE English and Maths / equivalent qualifications required
  • Standard DBS
  • Strong communication and interpersonal skills.
  • Patience, empathy, and active listening skills.
  • Problem-solving abilities and attention to detail.
  • Computer proficiency and familiarity with call center technology.
  • Ability to work well in a team and adapt to a fast-paced environment..
Applications:Please apply by submitting your CV to this advertisement.For more information, please contactMegan Paxton at SPR onAbout SPRWe’ve been matching candidates with their dream jobs across the West Midlands for almost 20 years and although we don’t like to brag, we are the best at what we do. SPR recruits in both the private and public sectors for a wide variety of roles, including logistics,engineering, education, health and social care, and customer services. Whether you’re an individual looking for a new career or an employer looking for a reliable recruitment agency to source you the best talent, SPR promises to deliver!Not only are we great at recruitment, we’re also great at giving back: 100% of our profits each year are reinvested into the local region through charitable giving, enabling us to affect positive change in our community.

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