Collections Driver

Job Description

If you have a background in distribution and can deliver exceptional customer service skills, we want to hear from you.We currently have a number of exciting opportunities to join our distributions operation team at our Birmingham Depot as a Collections Driver.Your role will be to collect parcels and mail from our customers as per the route provided within the time window stated, communicating any potentially failed collections.Part of this Collections Driver role is always providing customers with first-class customer service, sharing feedback, comments, or information with your Operations Team. You will also provide assistance with offloading collections vans, with a high levelof attention to detail when scanning and segregating parcels.Key responsibilities:

• Provide collections from our customers in the Midlands Area.
• Ensure all Health and Safety procedures are followed and proactively embraced
• Carry out collections within the agreed time window
• Highlight any collections that are going to be late and the reason for the delay to the Operations Team
• Assistance with offloading collection vans and scanning parcels before despatch
• Accurately segregate parcels to correct carrier/service
• Perform daily vehicle checks to keep the vehicle clean and presentable
• Always provide all customers with first-class customer service
• Maintain a professional manner whilst on site at collection points and at the depot
• Any queries or information gained from the customer at the point of the collection to be passed on to the operations team

We welcome applications for this Collections Driver role from candidates with experience in the following areas: Collections Driver, Driving, Customer Service, Communication, Offloading, SLAs, Birmingham, Driver.Benefits

• Enhanced Annual Leave entitlement, starting at 31 days (including public holidays), increasing up to 36 days with long service
• Access to our prestige Benefits and Rewards Portal including discounts on high-street shopping, days out, entertainment, and food & drink including popular brands such as Apple, Samsung, and Buyagift.
• Long Service Rewards: both financial and leave based
• Health Cash Plan: in which you can get money back on health treatments such as prescriptions, eye care, dental, and more
• Life Assurance Scheme: A scheme that may provide a lump-sum payment should you die whilst employed by the company.
• Career development opportunities: through E-Learning, Management Development Programmes, and Apprenticeships in which you can gain professional qualifications during working time at no cost to yourself
• Access to a well-established Employee Assistance Programme provider, who provides support to our people and their families in areas such as their health and wellbeing
• And other excellent benefits youd expect from a market leader

Essential Skills

• Willingness to embrace different and varying responsibilities
• Friendly and professional manner in dealing with customers
• The ability to co-operate successfully with fellow staff at all levels
• Good knowledge of the Midlands Area
• Ability to drive a 3.5t Sprinter type vehicle
• Able to load and unload items of up to 30kg.
• Valid diving licence - Must have no more than 3 points on driving licence
• A Basic DBS certificate will be required for this role

About CompanyParcelhub part of the Whistl group are a delivery management company providing efficient, high-quality, and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributingmore than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK.Parcelhub-Whistl is a Disability Confident employer and is committed to equal opportunities for all in all of our employment policies and practices.Due to the nature of our business, this role may be subject to a basic DBS check.

Keyskills :
CommunicationCustomer ServiceDriverDrivingSLAsBirminghamOffloadingCollections Driver