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2nd Line IT Support Technician

Connexa
Job LocationSmethwick
EducationNot Mentioned
Salary£25,000 - £30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

IT Support Technician - 2nd LineWe are currently seeking a skilled IT Support Technician for our Managed Service Provider (MSP) client, to provide 2nd line support to their legal client cases. As a 2nd Line Support Technician, you will play a crucial role in ensuring the smooth operationof our clients IT systems.Responsibilities:

  • Respond to help desk calls and monitor Help Desk portal and Remote Monitoring and Management (RMM) systems.
  • Provide day-to-day support to clients, primarily through telephone and remote assistance, with occasional site visits.
  • Assist internal staff with IT projects and new client on-boarding.
  • Support internal staff with 3rd line tasks on internal infrastructure and conduct data center visits for hardware upgrades.
  • Take ownership of support cases from logging to resolution, ensuring timely and effective troubleshooting.
  • Maintain helpdesk documentation for accurate and efficient issue resolution.
What They Offer:
  • Join them at an exciting time of rapid growth within the company.
  • Ideal opportunity for individuals with 3-4 years of IT support experience who are eager to learn and take on additional responsibilities as the role evolves.
  • Gain exposure to various technologies, including Citrix, Cloud Desktops, Microsoft 365, Windows Server, Windows 10/11, cybersecurity, backup and disaster recovery, computer and network hardware, and Hyper-Converged Infrastructure (HCI).
Skills and Experience:
  • Passion for technology and strong communication skills.
  • Experience with Microsoft Windows Server technologies, including Hyper V, Clustering, AD/DNS/DHCP, and Group Policies.
  • Proficiency in computer/server hardware configuration, installation, and troubleshooting.
  • Familiarity with Microsoft 365 administration.
  • Networking skills, including firewall/router/switch configuration and management.
  • Excellent troubleshooting skills and strong time-management abilities.
  • Previous MSP experience is a plus.
  • Knowledge of Citrix technologies like Virtual APPS and VOIP telephony is advantageous.
Requirements:
  • Minimum of 3 years of experience in an IT support environment.
  • Possession of a full UK drivers license.
Established in Didsbury, Connexa Technology Ltd is becoming one of the UKs fastest growing IT and Technology recruitment companies.People. Technology. Connected.Connexa Technology is acting as an Employment Agency in relation to this vacancy.

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