Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

IT Support Services Manager

TEMPLEWOOD RECRUITMENT LTD
Job LocationSlough
EducationNot Mentioned
Salary£38,000 - £45,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

IT Support Services Manager - Permanent, Full Time, Based in Slough Our client are a well-established and fast growing provider of high-quality, supported living care services for vulnerable adults. During an exciting phase of further business expansion, they are looking for an experienced IT Services Manager to work alongside the Head of IT, with the aim of further enhancing the IT support function to the business and delivering excellent customer services. Information Technology plays a pivotal role in the continual development of the company and the business increasingly depends on having the right information at the right time.This role will be responsible for maintaining and developing the on-site IT infrastructure, managing the Helpdesk IT ticketing system and for ensuring that all issues are resolved in a timely manner to meet the service level agreements. The Role requires the direct line management and development of a small team of UK based IT staff and an offshore ticket-help desk management team. Therefore, our client are seeking a highly technical IT Manager who has some experience of team leading or managing a small IT team.The benefits:

  • A competitive salary of up to £45k depending on experience
  • 28 days annual leave
  • Business mileage
  • Company Laptop
  • Company Mobile Phone
    • Key Features of the role:
  • Be fully accountable for IT Operations across all of our offices and care homes; including upkeep of servers, desktops, devices, network infrastructure, systems and computers.
  • Ensure that infrastructure is created or supported/managed in accordance with business needs.
  • To work with IT project, product and development teams as and when required, while at the same time managing business-as-usual support standards.
  • To manage the handling, scheduling, planning and resolution of IT issues from across the services.
  • Drive pro-active and preventative actions throughout the team, ensuring continual service improvement is delivered.
  • Ensure that the entire service is adhering to security best practice and leveraging the best tools, systems, processes and equipment for the departmental and company needs.
  • Analysing and identifying patterns and common trends which highlight areas for concern from the submitted IT tickets and initiating IT projects to tackle the root causes.
  • Security and risk conscious with experience in incident management, disaster recovery and business continuity planning.
  • Continuous advancement of the IT support function in conjunction with the IT development team
  • Provide users of IT with technical support and coaching where necessary
    • Skills/Experience Required:
  • Certification/knowledge of ITIL best practices and ISO27001 certification standard is a must
  • Proven team or project management experience will be considered
  • Extensive experience working with a Windows domain environment including Windows Server (2012, 2016 & 2019), Ubuntu/Windows (Window 7/10), Virtual Machines and Hyper-V, clustering with hands on experience.
  • Experience in LAN/WAN technologies, data storages (SAN/NAS) including VLANs, QoS, Firewall and WiFi security models.
  • Strong People/Direct line management experience, with the ability to motivate others;
  • Strong technical knowledge and excellent problem-solving skills;
  • Excellent written and verbal communication skills;
  • A willingness to roll up your sleeves and be hands-on, whilst exhibiting demonstrable initiative and a proactive approach
  • Able to support the Head of IT with the strategic development of the department/business function;
  • Able to prioritize in a complex, fast-paced environment.
  • Working experience of Office 2016 & 2019
  • Active Directory and Group Policy Management
  • Terminal Services/TS Plus
  • Mdaemon Mail Server/services
  • WatchGuard Security Appliance
  • Windows 8 Phones
    • If you feel you have the right skills and experience to carry out the requirements of this role, or could further develop your existing skills and experience into this role, then we would love to hear from you.Please bear in mind, you must have a Full UK/EU licence and your own transport in order to be considered for this role. The salary range advertised is based upon your skills, qualifications and experience. Required skills
  • Disaster Recovery
  • Servers
  • System Administration
  • Technical Support
  • Infrastructure Management

    • Keyskills :
    Disaster Recovery Servers System Administration Technical Suppt Infrastructure Management

    APPLY NOW

    IT Support Services Manager Related Jobs

    © 2019 Naukrijobs All Rights Reserved