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German speaking Customer Service Advisor (remote)

Job LocationSlough
EducationNot Mentioned
Salary24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Our front-line team supports 3 million LEGO customers from around the world every single year. Why not come and join the fun as a German speaking advisor working from your home To support the growth of our team we are creating temporaryremote roles, so you can be based anywhere in the UKon a fixed term basis to 31st January 2023 with a potential start on 12th September. The starting salary is £24,000 per annum (plus great benefits). About the role Our Customer Service Advisors handle customer questions from across the world. Every day is different, we handle queries about up and coming product launches, enquiries about our online shop through to troubleshooting our digital products such as LEGO Boostand the LEGO Life App. On average a colleague supports 40 customers every day so its busy, but we have fun and remain true to our mission to inspire and develop the builders of tomorrow. Core Responsibilities The Slough Contact Centre supports our German speaking customers, so you will need to be fluent in German and English, both spoken and written. Engaging with our shoppers and consumers to increase customer loyalty through multiple channels including phone, email and chat. Representing the LEGO brand through our unique way of communicating with children and adults alike. Proficient in assessing verbal and written scenarios quickly and solving problems using a variety of tools available to you. Prioritising and multitasking to meet our customers expectations Accurately logging the outcome of your interactions and adhering to GDPR and Child Safeguarding. As a multilingual advisor, you will cover a variety of shifts and work every other weekend. Play your part in our team succeeding Our Consumer Service Advisors are at the forefront of Consumer & Shopper Engagement, where our vision is to be the champions of our consumers and guardians of the LEGO Group play promise.At The LEGO Group we care about making a positive difference. In the lives of children, our partners and our colleagues. We strive to create an environment where there is challenge, development and where colleagues can be creative and have fun.Our teams are curious, focused and brave in everything they do. This is because the responsibility of leadership at The LEGO Group belongs to everyone at The LEGO Group. This enables us to succeed together.Do you have what it takes Fluent in German, both spoken and written. Proficiency using a computer and the ability to quickly learn a new software. Excellent people skills and emotional intelligence. Attention to detail and ability to multi-task and to prioritise. Resilient mindset and able to work in a fast-paced environment. To be a remote team memberyou will need a great internet connection and a quiet, private space that allows you to engage with consumers on the phone, email and chat. Experience within a consumer facing role is desirable, however, full training will be given. Join the global LEGO team Whats in it for you Here are some of what to expect: Family Care Leave - We offer enhanced paid leave options for those important times. Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellness - We want you to be your best self, so youll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based Colleague Discount - We know youll love to build so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached, youll be rewarded through our global bonus scheme. Your workplace - Our offices will be your primary workplace with flexibility to work from home during your working week. Your People Leader will discuss the principles of our hybrid work model, role eligibility and frequency with you.Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.The LEGO Group is fully committed to Childrens Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.Thank you for sharing our global commitment to Childrens Rights.Build your career brick by brick at the LEGO Group.

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