Customer Service and Operations Coordinator

Job Description

In this role, the Operations Team Coordinator will predominantly support the Sales Team and Customer Relations Manager(CRM) with the Internal and Field Operations team. You will act as a lynchpin across the operations team, working closely with to supportthe account management of our clients, administrating upward and downward flow of information to meet deadlines.Client DetailsCustomer Service and Operations Coordinator, Slough: A truly global and market leading business manufacturing, installing and maintaining critical Health-care equipment and devices.DescriptionCustomer Service and Operations Coordinator, Slough: In this role, the Operations Team Coordinator will predominantly support the Sales Team and Customer Relations Manager(CRM) with the Internal and Field Operations team. You will act asa lynchpin across the operations team, working closely with to support the account management of our clients, administrating upward and downward flow of information to meet deadlines.This is a brand new role as the business is growing rapidly and launching new products. As such the list below is a guide, this is really a great opportunity to grow your career a shape a new function in the business

• Essentially all areas of B2B and B2C Customer Service
• Using a range of systems including Excel.
• Providing support to customers, the sales and operations teams.
• Liaise with customers, handle inbound/outbound calls ensuring repair and sales orders are processed and delivered accordingly to meet SLAs.
• Assess on site service reports and upload onto internal CRM system and provide detailed reports to our internal and external stakeholders, including appropriate email correspondence delivering excellent customer support at all times.
• Assist the Customer Relations Manager(CRM) in effective and timely Case Management providing support until the case is resolved and the customer is satisfied. Ensure that the team are kept up to date with changes, developments and tasks which leads to caseresolution.
• Proactively manage external stakeholders and consult with the wider team to ensure a professional and customer focused approach is delivered. Investigate and resolve general enquires to ensure that matters are resolved efficiently.
• Assist in converting customer feedback into actionable data, ensuring the company allocates required resources that appropriate actions are developed and deployed and that all stages are effectively communicated to improve the overall customer experienceand levels of customer loyalty.
• Ensure awareness, compliance and consistency across the team with corporate policies and procedures, e.g. ISO Standards, expenses policy.

Profile

• Previous experience in a busy and diverse team providing high calibre customer and administration support.
• Highly proficient and confident using Microsoft Office including confidence in Excel
• Inbox management.
• Schedule Management.
• Experience producing documents, PowerPoint presentations, formatting reports.
• Strong communication skills, both verbal and written to build rapport and purposeful working relationships with Management, the wider team, internal and external stakeholders. Strong influencing skills and confident to ask for help and support from peers,as needed.
• Readily share knowledge and expertise with others to solve problems.
• Energetic and resourceful, proactive in initiating change to improve performance of self and team processes.
• A self-starter who is driven to deliver on agreed objectives. Methodical with excellent organisational and time management skills. Ability to work independently on self-directed projects, often under pressure to meet deadlines.
• Highly discrete, maintaining confidentiality at all times. Tactful, resilient, and diplomatic.
• Able to work independently

Please note this is an office based job and not HybridJob Offer£25,000 to £30,000 plus excellent opportunity to grow what is essentially a new role in the business. Excellent benefits including 25 days holiday and private health-care.