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1st Line Support Networks

Michael Page Technology
Job LocationSkelmersdale
EducationNot Mentioned
Salary£25,000 - £28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

The 1st Line Engineer is responsible for ensuring that Service Levels are achieved, providing effective resolution to incidents that require specialist technical skills to resolve across the client base. You will work closely with the Infrastructure, Operations and Delivery teams to ensure that new systems and services are implemented smoothly and are configured and maintained so that through the lifecycle they operate in an effective way for the business.Client Details1st Line Support - NetworksA privately owned SME who provide Managed Network Solutions to a broad range of customers on a global scale, due to recent investment and success they have grown rapidly and look to continue this growth after record results in the last 6 months.Description1st Line Support - Networks

  • Youll be expected to carry out a mixture of business as usual and project work for the support desk.
  • Providing detailed advice and guidance to all customers in the effective use of systems, products and services covered by the team, demonstrates knowledge to non-standard situations.
  • Identify and investigate complex problems to diagnose underlying causes and help customers to recover and continue operation
  • For all requests that cannot be resolved immediately, provides an effective interface between customers and service providers supplying all necessary diagnostic information, according to established procedures
  • Uses judgment to set priority for resolution, monitor progress and apply escalation procedures for problems not progressing satisfactorily
  • Ensure to follow the processes for ticket management: opening, updating, passing, resolving and closing tickets, and identify and address through training any knowledge/skills gaps.
  • Management of all customer Incidents and Requests ensuring all calls are resolved within agreed timescales and escalating where necessary.
    • Profile
  • Have experience of a Technical Support Desk
  • Knowledge of IP, Routers, Switches
  • Have the ability to communicate with staff at all levels
  • Hardware and software deployment experience
  • Good attention to detail
  • Discrete
  • Organised and able to prioritise tasks
  • Confident and excellent communication skills with a professional telephone manner
  • Ability to demonstrate a practical approach when faced with problems or challenges
  • Must be committed and willing to learn
  • Enthusiastic and Self-Motivated
    • Job Offer1st Line support - Networks£25,000-£28,000 basic salary + benefits Required skills
  • 1st Line Support - Networks

    • Keyskills :
    1st Line Suppt - Netwks

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