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Key Account Manager

Braundton Consulting Limited
Job LocationSittingbourne
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Key Account ManagerMonday - Friday, 8:30am-5:30pmFully Office Based in SittingbourneCompetitive SalaryTo support and enhance our clients broker service offering. Responsible for first line customer service support for our brokers, together with all back-office activities to support the smooth running of the function.Main duties include, but not limited to:

  • Check, price and respond to new enquiries for brokers either contracted or ad hoc
  • Deal with broker invoice queries relating to pricing for all depts.
  • Assist Accounts with aged debt and obtaining payments.
  • Investigate and raise credit or invoice requests for brokers.
  • Investigate and resolve broker complaints and escalations, working in conjunction with customer service team.
  • Manage all new business, large roll-outs and cancellations.
  • Manage subcontract work for brokers when needed.
  • Manage Annual Trade Waste, Skip & Rollon price increase for the brokers (Including any disagreement, credits, and system changes or re-negotiating).
  • Provide monthly overview of brokers for the Board meeting.
  • Manage Card & Scrap rebates including collating and logging figures, raising customer PO numbers & communicating information to customers.
  • Sign off invoices and purchase invoice reconcile.
  • Organise and manage regular meetings, with the aim to identify future pipeline opportunities.
  • Monitor broker portals
  • Quote for ad hoc jobs, such as fly tips; pricing, actioning on the system and purchase reconciling.
  • Attend annual meetings with brokers regarding price increases, with more frequent meetings arranged where required.
  • Carry out site tours around Ridham upon request.
  • Support the rest of the team where needed including annual leave cover.
  • Review new contracts and host meetings to negotiate contract terms.
  • Send monthly broker progress report to Sales Director.
  • Provide out of hours phone service to DS Smith/Simply Waste and to any who request this.
  • Negotiate all prices for larger tenders.
The above list is not exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Job descriptions are regularly reviewed to ensure they are an accurate representationof the post.Skills / Experience Required:
  • Strong customer service ethos
  • Effective communicator across all business levels both for external and internal customers.
  • Computer literate (emails, MS Office)
  • Ability to work using their own initiative or as part of a team.
  • Educated to A’ level standard or equivalent
  • Communications skills both verbal and written.
  • Highly Organised
  • Ability to prioritise
  • Customer focused approach to working
  • Experience in a similar role within the waste industry
Benefits:
  • 25 days annual leave
  • On site parking
Braundton Consulting is a recruitment agency, working on behalf of a client

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