IT Operations Support Engineer

Job Description

What youll doIf you are an experienced Support Engineer who is passionate about operations and delivering a first class service, then come and join us at Optivo as an Operations Support Engineer.You’ll play a vital part in assisting with the day-to-day operation and maintenance of the technology infrastructure systems and software, including backup processes and procedures. And you will have the opportunity to contribute to the implementation of upgrades and new systems. You’ll also be able to contribute to 3rd and provide 2nd line support for live systems and software.In addition you’ll liaise with third party suppliers to enable commitments to be met on services or projects they are delivering. And you’ll play an active part of Project Teams as required, providing support as identified.Youll work in our small, friendly and varied IT Server Operations team. The role, whilst based in Sittingbourne, will require regular site visits to other Optivo sites using a company pool vehicle, so a full UK driving license is required, as well as some out of hours work occasionally (for which overtime or TOIL is available).What youll needThe server operations team undertake a mixture of project work, and business as usual support. You’ll have a proven background as a 2nd /3rd line support engineer with experience of the Microsoft windows server stack, and associated Microsoft technologies such as windows clustering, IIS, Exchange, and SQL Server. Additionally experience of server hardware including Rack, Apollo, and blade servers along with enterprise level storage (3Par, EMC, Dell), and VDI virtualization technologies is sought after. In line with the way technology is evolving, experience of cloud services, such as Azure and Office365 would be advantageous as would a good understanding of security (Anti-virus software, Security Patching etc.), Backups, and Disaster Recovery Methodologies.What’s in it for you You’ll enjoy a great salary and benefits package, including 27 days (rising to 30 days) plus bank holidays. And a day off for your birthday. You can also buy and sell leave up to 5 days. We’ve generous pension and life assurance schemes too, plus a cycle to work scheme and travel loans. Add in a healthcare cash plan covering dental, glasses, physiotherapy, vaccinations, 24 hour GP and more, plus various high street discounts, (not to mention flexible working and in house career development opportunities). We’re sure you’ll think it’s a sound package. If you’re passionate about what you do and share our ambitions, we look forward to hearing from you.Inclusion and Diversity At Optivo we work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach. Required skills

Apollo

Microsoft Exchange

Windows Azure

Windows Server

2nd Line

Keyskills :
Apollo Microsoft Exchange Windows Azure Windows Server 2nd Line