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LiveChat Customer Support Associate - Home based

CCR Recruitment Group
Job LocationSidcup
EducationNot Mentioned
Salary£24,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

LiveChat Customer Support Associate - Home basedSalary: £24,000 plus shares in company bonuses and excellent benefits packageLocation: Home basedHours: Monday - Sunday 8am - 7pm (flexibility is needed) Our client are a fast grwoing health and nutritions experts, they are looking for a strong customer service associate who will support each member.You will be responsible for ensuring the success of the customers’ journey through our test and program by identifying customers’ questions, concerns and overall needs and providing helpful solutions to them in an accurate and efficient manner, maintaininghigh standards of customer service across all interactions.

  • Support customers via the in-app chat service, emails and over the phone throughout the customer journey, particularly during the pre-sale and testing phases of the program.
  • Resolve both routine and complex enquiries in a thorough and expeditious manner, escalating to appropriate teams and individuals as required.
  • Address customer complaints in a compassionate and patient manner.
  • Strive to achieve high customer satisfaction by going above and beyond.
  • Motivate and encourage customers across the customer journey to maximise customer satisfaction..
  • Continuously improve the customer support process using insight into the overall experience, tracking feedback, and providing such at team meetings.
  • Be willing to have flexibility with work hours, such as late evening work and working weekends and holidays, to provide comprehensive coverage.

Keyskills :
ComplaintsCustomer ServiceEnquiriesLive Chat

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