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Sales Administrator Voice Services

OurVacancies
Job LocationShoreditch, London
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Do you have experience of working for a Telecoms company in a sales administration, sales operations or customer service capacity Are you passionate about providing excellent administrative and customer serviceEpsilon is a global telecommunications service provider that is making the need for connecting in the cloud and around the world simple through our Network as a Service (NaaS) platform, InfinyAs Sales Administrator you will support the voice sales team working with new and existing customers and partners, progressing orders and managing a range of daily communications to enhance business relationships. A key element of your role will be to manageinternational orders for porting of telephone numbers to ensure they are completed on time and to expectation.This is an opportunity to own a positive and important contribution to the company managing timely delivery of orders enhancing the experience for our customers.Key responsibilities:

  • Maintaining accurate client and customer information on the CRM and related business systems
  • Work closely with sales managers, existing customers and suppliers to ensure timely responses to enquires and opportunities
  • Co-ordination of tasks procurement and support teams across engineering and provisioning to support service deliver
  • Maintaining an accurate list of active, pending and completed porting requests and liaising with customers and suppliers
  • Reporting on sales activity and assist finance team reconciling with supplier invoices
  • Ensure timely, appropriate, and structured escalation of matters that impact on customer satisfaction
Skills and experience required:
  • Experience of supporting a sales team
  • Previous experience in an administrative role
  • Previous experience of liaising with customers over the phone and email
  • Previous experience in a telecoms and customer facing environment
  • Able to understand and communicate commercial impact of proposals
  • Proficiency in working with Microsoft Office packages
  • Experience of working in a collaborative Salesforce driven environment is useful
Why join EpsilonInnovative, collaborative and challengingthese are words that perfectly sum up our culture.You will have the chance to play an important role in the ongoing growth of our stable global telecoms business and work alongside an international team who are passionate about delivering a first-class customer experience.Extremely multinational environment (we are now part of the Korea Telecom group that offers financial stability whilst allowing us to continue as a separate entity) with the corresponding mind-set and attention to people. There is no gap between managementand employees. As a small entity (65 people in London) communication is fast and productive.We offer a hybrid working model of 1-2 days in our office near Old Street Station in Shoreditch and 3 days at home. Flexible start times though this role is a full time position and fully remote working is not an option.We buy trust-worthy salary surveyseach year to ensure our salaries are up to date with the market. Additional benefits: 25 days holiday; Pension, Health Insurance that will be applicable after your 3rd month with the company. A performance bonus and salary indexation will also be applicableend of year.Epsilon Telecommunications are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable wayto conduct business and we believe that the more inclusive our environments are, the better our work will be.

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