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| Job Location | Shirley, Ashbourne |
| Education | Not Mentioned |
| Salary | 22,000 - 25,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Professional telecoms management service specialist and consultancy looking to recruit an IT Support Technician into theirbusy team. My client buys new and refurbished telecom networking equipment from their partners worldwide, they refurbish, resellor responsibly recycle.Working as part of the IT Department,you will be responsible for 1st line support across the group acting as thefirst point of contact for IT related issues managing support tickets through the groups ticketing systemupdating users andcustomers throughoutthe course of an incident.As theIT Support Technician will also resolve incidents and support requests from both internal users and external customers. Youwill monitor one oftheir customers networks via network monitoring tools, responding to faults and outages, carrying out investigativework to determine if a 3rd line engineer is required, and liaising with internal Customer Service Desk colleagues.Candidates must be able to demonstrate good interpersonal skills and have the desire and ability to foster strong working relationships both internally with technical teams and office staff and, also with our customers and clients.RESPONSIBILITIES: