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| Job Location | Shipley |
| Education | Not Mentioned |
| Salary | 20,443 per annum, OTE |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract , full-time Work from home |
We are looking for a full time Customer Service Advisor to join our Housing team on a 6 month interim basis. In this role you will be the first point of contact for our customers offering an effective, efficient and high quality service.About usWe are social housing landlord and think our vision of Improving Lives Incommunities says it all!Working to provide great homes in great neighbourhoods, we manage more than 22,600 homes across Yorkshire and are proud to collaborate with our customers, communities, local and national stakeholders to achieve this.Our values are at the heart of everything we do, inspiring our thinking and guiding our plans and actions. This year will see us focus on the first year of a 2 -year plan, to 2024. Our plan puts customers at the heart of what we do, providing great placesto live and work, with homes that they are proud to live in.We are striving to do everything we can to ensure we are an inclusive organisation, Our workforce is representative of our customer base and we are a workplace where everyone can feel at home. Were looking for a Employee Experience Project lead to be partof the employee experience team responsible for a number of projects to support our colleagues deliver a great customer experience!ResponsibilitiesAs the first point of contact to our customers, you will be responsible for providing a range of advice and services with the goal of resolving queries on the first call and reducing the need for customers to call back, speak to another person or be passedto a different department. The queries youll be assisting with include:
Keyskills :
propertyreport writinghousingstrategyproject manageragilebusiness changegovernanceprojectsinfographicssocial housingpresentationsstrategicchangeproject leadimplementationtransformationcontrolsstakeholderscontinuous improvementportfolio