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Customer Services Advisor

Kube Recruitment
Job LocationSherburn in Elmet
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Service Advisor£NEG plus bonusesSherburn in ElmetMonday - Friday Office HoursWe are recruiting for our client based in Sherburn in Elmet. As a Customer Service Advisor you would be office based at our clients head office, where you would administer maintenance, repair and service jobs that have been completed.Main Duties

  • Service administration
  • Processing of timesheets from engineers ensuring they are correct and true and in line with vehicle trackers.
  • Verifying jobs via the internal system.
  • Processing jobs ensuring teams are equipped and parts are available.
  • Supporting the service team with ensuring the vans are serviced/repaired.
  • Supporting the service team with ensuring the teams uniform is fit for purpose.
  • Entering data into both the sales CRM system and the ACCESS (Service Manager) system as and when required.
  • Communicating effectively as a team member and being an effective conduit between sales and operations.
  • Working with the team to ensure we deliver the right solution to suit the customers needs.
  • Supporting the service team with coordination of the engineers when required i.e., holidays, sickness, and leave
What are we looking for
  • Strong customer service background or aptitude
  • Sound relationship building skills with customers
  • Cross-discipline team working
  • Can demonstrate the ability to go the extra mile, to exceed expectations
  • An understanding of how to deal with difficult and/or upset customers
Skills/Abilities
  • Excellent telephone manner
  • Excellent time management and personal organisational skills
  • Ability to work to deadlines
  • Ability to work without close supervision
  • Ability to work closely to instructions
  • Excellent numeracy skills
  • Excellent communication skills
  • Strong attention to detail
  • Proficient at Microsoft Office
  • Ability to demonstrate effective interpersonal skills
Due to the volume of applications we receive if you have not heard from the managing consultant within 1 week please assume you have not been short listed.Kube Recruitment Solutions Ltd. is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.Kube Recruitment Solutions Ltd is acting in the capacity of an Employment Agency for permanent appointments.

Keyskills :
AdvisorCustomer ServicePartsRepairSales

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