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Customer Service Advisor

Tulip Recruitment
Job LocationShepton Mallet
EducationNot Mentioned
Salary9.92 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

This company located in Shepton Mallet is looking for a Customer Service Advisor to join their team on a temp to perm basis. The ideal candidate needs to be confident with IT and have excellent customer service skills. The successful candidate will work as part of a team to ensure that all customers are provided with a first class, professionalexperience and to provide general administrative support for the Customer Service team as required.Flexible working hours - Monday to FridayKey Responsibilities

  • To provide efficient and effective customer service to all customers who are contacting Customer Services face-to-face, e-mail, in writing or by telephone
  • To provide first contact service for customers and helping them interact with local authority services, on-site partners and third-party providers where appropriate
  • To answer complex customer enquiries, ensuring responses are clear and concise
  • To ensure compliance to company policy and procedure when answering customer enquiries and to ensure that records, computer systems and information are maintained accurately
  • To take receipt of proofs of documentation from customers and ensure all documentation is indexed and scanned onto the appropriate systems
  • To book and conduct customer appointments regarding Revenues and Benefits enquiries where customers need assistance
  • To prepare and issue visitor badges for meetings with local authority officers and on-site partners
  • To take on other duties as may, from time to time, be assigned
Key Skills
  • Good communication skills
  • Excellent listening skills
  • The ability to identify potential problems and escalate where necessary
  • Good keyboard skills, including knowledge of Word and Excel
  • Customer Service orientated
If you do not hear from a consultant within 1 week of your application, then unfortunately, on this occasion, you have been unsuccessful

Keyskills :
Communication SkillsComputer LiterateContact CentreCustomer ServiceAdministration

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