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Technical Support Advisor

Pertemps Leicester
Job LocationShepshed
EducationNot Mentioned
Salary23,000 - 24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Technical Support AdviserSalary: 23K24KWorking hours: Monday to Friday 8.30am - 17.00pmThe companyOur client, a leading supplier of industrial products, are looking for Technical Service Adviser to join their team.The roleThe purpose of the position is to provide effective Engineering technical advice and customer service to a network of distributors and end users. The successful candidate will have experience in a customer service environment, a strong engineering backgroundand work with resilience and a positive attitude.Responsibilities of our technical service advisers

  • Provide effective technical telephone support to Distributors and End Users
  • Provide effective technical support to all sales staffInternal and External
  • Process warranty returns to agreed procedures
  • Investigate and respond to Distributor and End User queries
  • Diagnose and resolve technical problems
  • Take ownership of customer complaints and bring to satisfactory resolution
  • It would be an advantage if you are capable to carry out external repairs and servicing
  • Ad hoc projects as assigned by Customer Service Manager
  • Carry out any other reasonable tasks as required
What we are looking for in our technical service advisers
  • Wide ranging technical knowledge including Engineering & Mechanical Principles
  • Compressor, Welding, Metal Cutting knowledge an advantage
  • Customer Services experience preferred. This must include dealing directly with customers by phone or face to face
  • Excellent telephone manner with the ability to communicate effectively
  • Ability to work accurately under pressure and meet deadlines
  • High degree of attention to detail
  • Good IT skills with good working knowledge of Microsoft Office / Windows
  • Clean UK driving Licence
  • Enthusiasm & an excellent team player

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