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Xmas Admin and Customer Support Executive

Pertemps Sheffield
Job LocationSheffield
EducationNot Mentioned
Salary11.80 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Would you like to play a vital part in ensuring everyone has their Christmas presents delivered on time and enjoys the festive seasonMight sound a little early however it will be here very soon!Royal Mail have entrusted us to form their Christmas Resourcing Team, in preparation for the busy festive season for 2022, we are now looking to recruit Administrators/Customer Support Executives to assist with their flexible worker recruitment throughout theseason. The project is due to start w/c 16th Aug and will run up until the end of Dec 2022.Administrators will be part of the Central Resourcing Team based at the Royal Mails Head Office, however these are working from home roles, you must be based in South Yorkshire due to being expected to travel into their Sheffield head office 1-2 days per week.Your main duties as Administrator /Customer Support will be to support Royal Mails customers through the delivery of their Christmas recruitment campaign, working to agreed service standards to process and support candidates through their application journeywith Royal Mail, while ensuring all legislative standards are met.Key Accountabilities

  • Effectively manage very high volumes of candidates through the end to end application process, utilising our recruitment, compliance and payroll systems
  • Interpret and analyse reports effectively to enable you to prioritise your workload
  • Process candidate applications in line with operational resource demand
  • Support and engage candidates throughout the application process, using various methods of communication
  • Establish and maintain excellent working relationships with your colleagues, the wider Christmas Team and key customers
  • Support and respond to internal queries from site contacts and the wider business, quickly and efficiently
  • Support other team members and processes when required
Key Competencies
  • Analyse and interpret data, using Excel spreadsheets-This is a VITAL part of the role you will be required to use spreadsheets and navigate around them as well as being able to filter on Excel and act on data accordingly Excel drives the daily workload.
  • Great attention to detail is required, to cross reference various data sources
  • Previous experience of ucheck platform and SuccessFactors recruitment system, desired but not essential, however you MUST be able to navigate your way around more than one system at a time.
  • Working across various tasks such as document checking, job offering, joining to payroll and ownership of customer queries
  • Ability to multitask and manage repetitive high-volume workload
  • Must be able to identify errors, escalate accordingly in a timely manner
  • Ability to learn new systems and processes quickly
  • An organised administrator with excellent computer skills
  • High level of experience using MS Excel, MS Word, MS Teams, Outlook and smart phones
  • Excellent organisational and time management skills
  • Customer service experience required
  • Be flexible and adapt quickly to changes in work volumes
So, what are you waiting for Come and join the team and lets get Christmas ready!Apply online today!

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