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Technical Support Advisor

Job LocationSheffield
EducationNot Mentioned
Salary18,500 - 19,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Broadband AdvisorXLN were recently voted number one Telecoms provider at the prestigious CXA awards ahead of BT, Three and EE. We have also been voted #1 for Customer Satisfaction - with more 5 star Trust Pilot reviews than all of our competitors put together. We are theUKs fastest growing independent telecom service provider, supplying phone, broadband, energy and card processing services exclusively to small businesses, cutting their bills dramatically. In our sector, we are bigger than Talk Talk and Virgin put togetherand second only to BT- having signed up a whopping 550,000 customers to date!The roleDo you live and breathe technology Are you skilled in resolving technical issues Are you passionate about delivering excellent customer serviceIf you have a real interest and curiosity in getting to the bottom of Broadband issues and further building and sharing your personal knowledge with others. Come and join our award winning team and keep Britains businesses up and running.If you:

  • Ideally you will have experience of handling technical issues in a previous role, but the most important thing for us is that you have a real passion and confidence to take control of technical issues
  • Enjoy working in a fun, social, vibrant team environment
  • Are a logical problem solver that is flexible in their methods used to resolve customer problems
  • An understanding of ADSL, Fibre, home networking and associated broadband technologies.
  • Have excellent people skills and have great empathy with customers.
What are we offering
  • Basic salary £18,000 per annum (rising to £19,000 after 1 year) + uncapped commission (Earn £300 - £500 plus per month)
  • Entitlements such as health cash plan, childcare vouchers, 20 days paid holidays (exclusive of bank holidays) plus bonus holidays (pro-rata)
  • Individual and team rewards, incentives and recognition such as monthly giveaways & employee of the month.
  • Ongoing training support and personal development
  • Barista-standard coffee on tap
  • Smart casual dress appearance, dress down Fridays
  • Chill out and reading zones, pool tables, table tennis and racing simulators!
  • Indoor secure bike storage, locker, shower and changing facilities
  • Regular, free of charge fitness classes in our fitness suite, including yoga and boxercise
  • End of month drinks at the office, completely on us!
Essential skills we are looking for:
  • Exceptional customer service levelssomeone who truly goes above and beyond for their customers
  • Have 3 years+ experience supporting customers with technical issues, wireless technologies, routers, Ethernet, etc.
  • A champion of delivering sometimes complex information in a way everyone understands
  • A basic understanding of how telephone and broadband work (Copper/Fibre)
  • Experience in configuration and supporting routers
  • Experience and understanding of wired & wireless technologies
  • Ability to upsell products and services
  • Have an understanding of IP Networks, basic routing and how they are used to deliver broadband services.
We are proud to have been named in the Best Companies list as one of the top 5 places to work for in Sheffield, so if you want to be a part of the next step in this great team apply now and our recruitment team will be in touch!Please note, if we believe there will be other opportunities for you in the future, our recruitment team will retain your CV. Please let our recruitment team know if you wish to have your details removed from our database.Please see our Privacy Notice forfurther details.

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