Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Service Desk Analyst

TES Global
Job LocationSheffield
EducationNot Mentioned
Salary£22,000 - £24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Service Desk AnalystLocation: SheffieldFull timeSalary: £22,000 to £24,000Tes is an international provider of digital solutions, which is passionate about using technology to make life easier for schools and teachers. All products and services are built with teachers and schools needs at the core, ensuring they are innovative, trustededucation solutions.Role overview: Reporting to the Service Desk Manager the Service Desk Analyst is key to the delivery of technical support services to TES Global.As part of a team with wide range of responsibilities and skill levels, you will be exposed to a wide range of technologies and processes. The Service Desk Analyst will work across 1st line interaction with customers managing service requests and incidentsthrough to 3rd line resolution of complex problems in conjunction with 3rd parties.The structure of this team is designed to open up opportunities to increase the breadth and depth of options for professional development as well as create an environment where team working is part of the working day as well promoting individual technical expertise.Key Responsibilities:

  • Provide 1st line support and resolve problems to the end user’s satisfaction.
  • Monitor and respond quickly and effectively to incidents and requests received through the IT Service Desk via different channels (Phone, Email, Portal, Teams)
  • Monitor the Service Desk system for tickets assigned to the queue and process first-in first-out based on priority.
  • Responsible for accurate collection of information relating to tickets raised and logged within Service Now and allocating them accurately.
  • Ensure all incidents and requests are dealt with within agreed SLA’s
  • Escalate P1 and P2 issues to the Major incident manager as appropriate.
  • Complete internal desk moves as required.
  • Ensure that a high level of customer service and support is provided to all customers.
  • Ensure all hardware and software inventories are kept up to date.
  • Ensure meeting rooms and conference systems are configured correctly and working.
What will you need to succeed
  • Must have a customer service mentality
  • Proactive in suggesting new ideas that simplify or accelerate the delivery of technology solutions
  • Take responsibility for decisions and the quality of work
  • Maintain a positive and proactive attitude
  • Foster good working relationships with other technology teams and business units.
  • Demonstrable ability to prioritise and multitask
  • Must possess strong communication skills both verbal and written.
  • Able to demonstrate strong time management skills
What do you get in return
  • 25 days annual leave rising to 30
  • 5% pension after probation

    • APPLY NOW

    Service Desk Analyst Related Jobs

    © 2019 Naukrijobs All Rights Reserved