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Service Co-Ordinator (Robotics)

Glu Recruit LTD
Job LocationSheffield
EducationNot Mentioned
Salary£27,040 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Ref:543Role: Service Co-Ordinator (Robotics)Salary: £27,040Location: SheffieldHours: Monday-Friday 40 hoursOur client specialises in providing cleaning solutions nationwide and are looking for a Service Support Co-Ordinators play an essential role in planning the repair, maintenance and hire of our equipment and machinery. It is a customer facing role, dealingwith telephone and email enquiries, scheduling visits for our Engineers and ensuring the logistics of a nationwide service are managed smoothly.Duties:

  • Responding and dealing with service requests from customers
  • Plan and schedule engineer workload & route planning
  • Liaise with customers and Engineers regarding work planned in and information requirements
  • Maintain stock levels within the parts and service department and record accurately on our Profit plus & Protean software systems
  • Liaise with sales, parts, warehouse, and other internal teams
  • Maintain effective communication with clients to promote great customer service, whilst managing expectations
  • Carry out stock take and Pre-Delivery Inspections of Robots before delivery.
  • Achieve and maintain the Service Level Agreements with customers and clients
Successful candidate:
  • Follow Company policies and procedures and make suggestions where they can be improved for the benefit of the Company and our customers
  • Maintain a clean and safe working environment with regards to own Health and Safety and that of others
  • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment
  • Use all work equipment and personal PPE properly and in accordance with training received
Glu Recruit LTD are an equal opportunities employer and are acting as a recruitment agent in the hiring of this role.Glu Recruit LTD ensure that all qualified applicants are considered for employment in the role that they have applied for, and any other suitable opportunity that we advertise without regard to age, belief, colour, ethnic/national origin, gender identity,race, religion, sex, sexual orientation or based on disability. If you require any additional support to apply for this role, or any other role that we advertise please contact us directly for assistance.

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