Senior Operating Model Manager

Job Description

Senior Operating Model ManagerDigital Business Services (DBS)Some careers are more impactful than others.If youre looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take youin an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and supportwhen you return to work, and a contributory pension scheme with a generous employer contribution.Role Purpose:The job holder will directly support the Chief of Staff and DCOO Exco in the execution of strategic priorities, actively driving and participating in projects/initiatives to support the DCOO strategic direction. They will formulate analysis and recommendations,engage with senior stakeholders, and participate in BAU / non-BAU activities such as Annual Reporting and short-term initiatives.Support execution of business initiatives and change activities in support of the DCOO strategy, which may include organisation design, workforce, people and culture initiatives, compliance and regulatory requirement.Work in close collaboration with the DCOO executive and Chief of Staff teams to support the change executionProactively identify, investigate and resolve challenges to the delivery of DCOO goalsConduct of necessary analysis to formulate recommendations and determine strategic direction and progress. Prepare Business Cases for approved initiatives.Provide support to stakeholders with key strategic analysis and insights;Contribute to senior management decision-making by use of management information, performance information, analytics, forums and stakeholder feedbackParticipate and support of business planning activities which may include financial, technological and resource planningYour responsibilities will include:

• Proactively monitor and manage the execution of the DCOO strategy in accordance with the change framework principles and standards
• Lead and/or support the delivery of ad hoc projects to improve quality of strategic planning, MI, accountability and governance
• Proactively manage risks, issues, dependencies and controls; escalate and provide recommendations for action as directed by the DCOO Chief of Staff
• Prepare management reports, presentations and papers to provide periodic updates for the DCOO as required
• Ensuring proper and timely consideration of market, industry and competitor analysis to support planning and performance management activities.

RequirementsTo be successful in this role you should meet the following requirements:

• Significant analytical and project management skills and a capacity to present analytical information in understandable reports and business plans is essential
• Experience in Operating Model design, leading large-scale transformations and overall project and change management
• Proven ability to articulate complex issues concisely and in simple language to support problem analysis
• Proven experience in financial budgeting, strategic planning, communication and people management processes
• Strong interpersonal skills, coupled with the ability to succeed within a matrix management structure to build and maintain stakeholder relationships

The base location for this role will be UK based with hybrid workingYoull achieve more when you join HSBC.As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and supportwhen you return to work, and a contributory pension scheme with a generous employer contribution.At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible workingoptions: part-time working, job sharing, term-time working, and working from home and staggered hours.If in considering a role with HSBC, you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in theearly stages of the application process.HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusiveand diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualifiedapplicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military andveteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance andsupport our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.