Senior Catering Assistant

Job Description

Pertemps are working with an extremely professional education establishment based in Sheffield who require a Senior Catering Assistant with a Level 2 in Food Safety to provide table services for 30-50 covers daily as part of a service Team, this will beworking for a newly opened venue and will be serving a contemporary style of brunch/lunch.Purpose of the role:

• To provide a high quality, customer focused service, supporting the wider Corporate Operations with a range of operational and administrative processes.
• To work as part of Corporate Operations, supporting the wider team to deliver an integrated service.

Professional Services Generic Responsibilities

• To deliver customer service excellence, ensuring consistency and accuracy in accordance with relevant systems, processes and regulations.
• Support service development and innovation; gather information on the impact of services and customer feedback to inform continuous improvement.
• Working collaboratively across Professional Services, to provide consistency and a high quality of service provision; liaise with colleagues; share information and participate in meetings, as required.
• Embody theclients values both within and outside the organisation, role modelling behaviour and supporting equality, diversity and inclusion.
• Work flexibly in service delivery across Professional Services to accommodate peak periods and adapt to changing demands. Provide operational support to the clientsannual programme of activities, e.g. Open Days.
• Support the culture and vision of Professional Services, demonstrating a commitment to ongoing personal development.

Role Specific ResponsibilitiesTo provide straight forward guidance to staff, students and visitors, in relation to products and services available, adhering to service standards; signposting and escalating more complex queries where required.To undertake general administration across the service area and ensure the effective use of electronic systems, record keeping within an agreed framework e.g:

• use of cash handling procedure to record sales, cash up till systems and check and record floats and Safe contents.
• administer systems of operation e.g. create and place orders with suppliers, check deliveries and collect invoices, stock maintenance and rotation.
• set up and deliver events, conferences and other related activities as required.

To provide an integrated, consistent model of customer support, working in collaboration with other colleagues, to ensure the delivery of identified objectives and efficient service provision, e.g.:

• prioritise own day-to day workload/work schedule and ensure that all duties are covered
• deliver hospitality in line with customer requests; work on all aspects of preparation and service of hospitality functions, conferences and corporate events.

To provide practical support in the upkeep of the surrounding environment e.g ensuring:

• availability and accessibility of information and equipment e.g. stock maintenance, sorting and replenishment
• damaged stock/equipment is reported and/or repaired
• food and other services are presented in line with agreed service standards, the physical space is clean and tidy

To undertake physical activities as appropriate to the role i.e. opening, lifting and carrying boxes; organising/ shelving resources; use of equipment (e.g. trolleys).To ensure that Health and Safety guidelines are followed, assisting as necessary in the prevention of accidents/ incidents by appropriate reporting and carrying out relevant risk assessments e.g; ensure that all activity and areas meet Food Safety Standardsand that temperature controls and cleaning rotas are adhered to at all times in line with COSHH Regulations.To maintain confidentiality and treat sensitive issues with appropriate tact and diplomacyOccasionally supervise staff/seasonal workers through induction and ongoing day to day support with training, reporting absences and any holiday cover requirementsThe above list is not exhaustive and, as such, it is expected that you will be responsible for related issues commensurate to the level of the role.

• Experience of carrying out administration/ sales activities including cash handling and cashing up, checking floats and reporting discrepancies. Creating food and stock orders.
• Experience of supporting conference, hospitality and corporate events
• Experience of working in a professional/ customer focussed environment
• Dealing with customer issues, answering standard queries and signposting/ escalating as appropriate.
• Knowledge and experience of retail sales, merchandising and giving advice on dietary and allergy requirements.
• Knowledge of Food Hygiene, the safe use of Chemicals in line with COSHH guidelines.
• Proficient in the use of computerised tills and cashless and card payment systems (e.g. EPOS.).
• Willingness and ability to work shift patterns including night and evening shifts