Senior Caseworker

Job Description

Position: Senior CaseworkerLocation: Sheffield S3 8NUSalary: £13.33phContract: Temporary 12-month assignment, 37 hours per weekSite based: Must be prepared to work in the office full time.Do you consider yourself emotionally resilient Can you process information and work at pace Do you enjoy a fast-paced environment whilst maintaining a high-quality customer service Are you IT literate and able to multi-task Are you an excellent decisionmakerBrook Street in partnership with the Home Office to find senior caseworkers to join their team in based in Sheffield. You will be assisting with providing appropriate support working within the case working teams to support their efforts, managing basic admintasks, answering emails, requesting information, creating digital files, liaising with other departments and stakeholders.The work that successful candidates will undertake will be challenging and rewarding. In order to achieve your best you will be supported, coached, trained and mentored within a substantive departmental structure that will enable you to become multi-skilled,disciplined and equipped to provide substantial value to a wide range of teams and services. You may also be required to take liaise with other casework teams with a view to referring cases to them. You will need to be organised and flexible, adapting to theneeds of the team at, sometimes, very short notice.Benefits of this role will include:" Progressing within a new, highly skilled, and well supported team with opportunities to travel and an operate across high profile and national priority work." A structured approach to induction and mentoring from day one with a clear progression through to independent work." Access to a comprehensive employee support programme and a dedicated wellbeing offer and events.Key accountabilities within this role include:" Decision making" Supporting colleagues with complex queries and escalations where necessary." Being proactive in keeping up to date with the most relevant policy and guidance exhibit excellent organisational and mailbox management skills." Taking responsibility for your own development needs, maintaining and building your knowledge of policies and processes" You will need to hold a good understanding of IT and Microsoft Office as you will be required to maintain accurate records of the movement of files, progression of cases and other ad hoc reports. A high standard of data quality will be expected.What we need from you:" Strong communication and interpersonal skills (both verbal and written)." Professional and customer-focused attitude, ability to understand the needs of the customers." The Ability to work in a changing environment focused on Service Level agreements.** You will be required to undertake security clearance for these roles, and it is imperative that you hold a valid passport and be able to provide two proofs of current address and a proof of national insurance document. **Start dates will be confirmed once we have had clearance back but will be expected to be Due to the volume of applications we receive, if you do not hear back within 7 days, please assume that you have been unsuccessful.