Senior Application Support Engineer

Job Description

Senior Application Support EngineerSheffield/Remote (Remote work 3 days per week and attend the Sheffield office 2 days per week at own expense)Full time, permanent Up to £30,000 - £45,000 dependent on experienceWho are TesTes Global is a global digital education company that has been supporting educators for over 100 years. We power schools and enable great teaching worldwide, by creating intelligent online products and services to make the greatest difference in education.With more than 13.7m education professionals and enthusiasts in our online community using over 900k classroom resources and working relationships with 25,000 schools in over 100 countries, we have the scale to make a difference. Our innovative products and services are delivered through a range of partners across the globe. We help schools find the teachers they need; we bring new teachers into the profession through initial teacher training; we provide teachers with continuous professional development and help educators with safeguarding training and compliance. We provide innovative tools to help teachers succeed in the classroom as well as bring educators together online, so they can share expertise and provide them with vital news and information about education.We are leaders in using digital technology to make life easier for schools and teachers. The services offered through Tes.com play a critical role in helping teachers and school leaders deal with the challenges of providing high quality education to millions of children across the globe. Role overview:As Senior Application Support Engineer, you play a critical role in leveraging Tes core business systems to support the overall strategic transformational goal of becoming a SaaS company. You report into the Head of Business Systems and act as a technical consultant to your manager where required. You are a "go to" person for particular business systems and may be expected to take on the role of technical lead in key business systems projects. As such, you balance BAU support with project work. You have a deep technical knowledge of systems and the landscape in which they reside at Tes. As a senior member of the Business Systems team, you lead by example and offer support to less experienced/technical colleagues in the team, where appropriate. Key role responsibilities: Technical expertise: Understand the applications in your area of responsibility, the overall system architecture in which they reside at Tes and how the business may benefit from said systems. System support/maintenance: Act as support engineer for dedicated systems, maintaining stability, security and balancing business needs. Manage incidents and requests effectively via the Service Desk. Documentation: If required, draft technical design and implementation documents to support the team or any project work. Data management: Migrating and mapping data across systems. Business analysis: Gather, define and translate business requirements into technical solutions. Act as technical lead on system-related projects, where applicable, delivering and/or coordinating the technical work stream. Knowledge sharing: Share technical knowledge with other team members and the wider business, eg for end user training purposes. Architectural knowledge: Maintain a deep understanding of how Tes business systems directly or indirectly interact with each other as well as the wider technical landscape at Tes, assessing the impact that work carried out in one system might have elsewhere. 3rd party relationship management: Manage and maintain working-level relationships with 3rd parties for specific projects and tactical changes. Do so in close collaboration with your manager. Risk management: Act as risk management champion for the systems you are responsible for, assessing how developments might need to incorporate additional elements to comply with best practices and mitigate risk for the business. Stakeholder management: Manage effective and trustful relationships with key individuals from across the business units. Reporting to management: Consistently provide transparent and timely reporting to your manager and/or project managers you are working with. The role is Sheffield based. Remote working is supported if compatible with the responsibilities of the role and agreed with your manager and team, once fully established in role.Education and experience requirements: 5-10 years of business system configuration, ideally with the following (or similar systems): Service Now, FreshDesk/Chat, DocuSign, Zuora, print management systems, NetSuite Working knowledge of SQL and JavaScript Strong interpersonal and communication skills Proactive approach "Can do" attitude Excellent self-management skills (time, prioritisation) Working knowledge of Microsoft Azure Single-Sign On (SSO) integrations Wide range of business system configuration experience Experience of migrating users from legacy to new Cloud systems Supporting less experienced/ technical colleagues Experience of working in technology (SaaS) or Education sectors, desirable Experience of integrating new cloud based systems via web based APIs, ideally RESTful APIs. What do you get in return25 days annual leave rising to 30 5% pension after probation State of the art city centre offices Access to a range of benefits via My Benefits World Discounted city centre parking Free fruit delivered to the office weekly Free breakfast cereals Free soft and hot drinks Free eye care cover Free Westfield Health cover Life Assurance Cycle to Work Scheme Referral Scheme Season Ticket Loan EAP (Employee assistance programme) Paid for monthly nights out Access to an extensive Learning and Development menuWe are proud of our people centric culture where everyone is driven to achieve the same goal, to support and connect teachers and schools worldwide, helping them to improve childrens lives through education.Tes Global welcomes applications from all and will provide reasonable support throughout the recruitment process to applicants who have a disability. We invite applicants to contact us directly to identify any additional support that they might require to enable them to make an application.